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Patricia M

1 reviews | Active since Nov 2018

23 Nov 2018, 17:32

Unemployed

Good afternoon, I joined this company requiring a hospital plan in a medical aid company sinve i am asthmatic. I joined this company and ezplained to them that i need hospital cover. I have been paying more than a year and i ecperienced a miscarriage on the 27/09/2018. They then told me i can go to Brenthurst clinic but surprisingly when i was about ro be admitted i was rold they will only pay 15k and i would have to pay the rest of ghe hospital fees. I was then told to go to a public hospital because affinity wont cover while i was bleeding i then had to go without being treated. I went to Charlotte Maxeke govt hospital and i was very ill. I felt dissapointed when i was lying on a wheelchair being constantly asked if i shud be admitted or shudi be released because my medical aid is only an insurance. I have had a conversation previously with a consultant from affinity health re assuring me that they cover everything i must not worry about anything, that was when i wanted to terminate my contract eith them. I need to no what happened to the 15k they wanted to pay BRENTHURST CLINIC after i wentro Charlotte Maxeke since they said thats the only amount they would cover. I am still heartbroken and traumatised by the experience.

Regards Pat

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Replies (1)
Affinity Health
Affinity Health's reply24 Nov 2018, 09:42
Official
Good day Patricia

We thank you for bringing this to our attention and our sympathies go out to you.

A Complaints Officer will be investigating your ordeal and will be in contact with you to ensure that you are provided with the accurate feedback.

Kind Regards
The Affinity health Management Team

Best regards,