"Uncaring and ***********: My Affinity Health Care Experience

Dear Affinity Health Care Management, I am compelled to express my outrage and deep disappointment at the appalling treatment I received during my callback appointment on September 12, 2025. Today it’s 29 of September still waiting for my authorisation number from them ….Despite meticulously detailing my condition to your nursing staff, I was met with a staggering lack of care and attention, which has led to a severe escalation of my condition.The complete disregard for my well-being and the absence of transparency regarding delays have been nothing short of distressing. As a patient, I entrusted your facility with my health, and it is unacceptable that this trust was so egregiously breached. I expect a prompt and meaningful response to this grievance. The lack of accountability and care displayed by your facility is alarming, and I hope that you will take immediate action to rectify this situation. Sincerely, Grace Nomvula Rune