Unathorised Debits!

Conversation Via WhatsApp [07:39, 12/1/2019] Desre: Good morning [08:09, 12/1/2019] Desre: Please can you explain why you debited my account twice? [07:58, 12/2/2019] Affinity General: Good day. Please provide me with your member number or ID number to assist? [08:06, 12/2/2019] Desre: *** [08:09, 12/2/2019] Desre: I mean *** [08:30, 12/2/2019] Affinity General: Thank you. Please note that the premium dated 2019-10-31 was not successful and thus debited as at 2019-11-26. The debit for 2019-12-01 went off on the scheduled date. [08:31, 12/2/2019] Desre: That was not what was arranged! Please return my money immediately [08:32, 12/2/2019] Desre: The agent that called me made a different arrangement someone needs to call me very urgently [08:46, 12/2/2019] Desre: Hello [08:51, 12/2/2019] Affinity General: Please advise as to what the arrangement was? [09:02, 12/2/2019] Desre: When the agent called and asked if I could pay I informed him only at the end of November. He advised that is ok but that I would not be covered for the month of November. I then asked if I make a payment end November for December if I would have the waiting periods extended again. He responded to say no only if I default on a second payment. [09:02, 12/2/2019] Desre: I cannot see how you can just take the money! The amounts are not even the same! [09:17, 12/2/2019] Affinity General: Kindly note that on my side it shows as amounts of R1179.00 that went off on both dates. Please also advise if you would have rather changed your inception date and reinstate the plan as opposed to making payment for the month of November? [09:20, 12/2/2019] Desre: As you can clearly see an amount of 2267.00 and 1958.00 went off [09:21, 12/2/2019] Desre: Yes it was meant to be deducted only 1 time end November [09:21, 12/2/2019] Desre: Can you please call me [09:22, 12/2/2019] Desre: Your records are clearly not talking correctly with my bank statement [09:24, 12/2/2019] Affinity General: Please note an agent from the relevant department will be in contact within 48 working hours on *** to assist. [09:25, 12/2/2019] Desre: You don't understand this is urgent. This needs to be reversed immediately and funds returned to my account. I need to sort out my rent! This debit was made **********. Conversation Via on line chat via the website - Confirms that my premium is R2267!!! i then get a call from Ronaldo who politely informs me that they will investigate the call made to me - Mind you they will NOT let me have a copy of the recording - to investigate if the agent was misrepresenting the company by not informing me of a double debit. And i can also just wait and see if they are refunding me because the money will be in my account in 7 to 14 days. how do you like them apples???? i have been with you for almost a year and this is the **** service. Take money out of my account that I did not authorise. ***** ***** *****!