Unacceptable Service Experience with Affinity Rating: 1/5

I am extremely disappointed with the service I received from Affinity. Since yesterday, I have been waiting for my medication, and despite multiple follow-up calls, I have yet to receive any meaningful assistance. Each time I call, I am met with promises of help, but nothing seems to materialize. The lack of urgency and attention to my needs is unacceptable. As a patient, I expect a certain level of care and efficiency, especially when it comes to accessing prescribed medication. The repeated delays and unfulfilled promises have caused me significant inconvenience and distress. I urge Affinity to take immediate action to address the systemic issues that led to my poor experience. Patients deserve better than to be left waiting indefinitely for their medication. I hope that my review will serve as a catalyst for change and improvement within the organization. Until then, I would caution others to be aware of the potential pitfalls of working with Affinity.