Unacceptable Service by Affnity Health Medical

<p>At this company the sales comes first and there's no service at all. Today I had to discover with shock that the plan that was sold to me is a day to day benefit plan and that I don't have hospital benefit on my plan. I had to take my husband to casualties at Flora Clinic and although the service and staff at the hospital was very helpful they had to send my husband home due to the fact that we only have a day to day plan. When I took out the cover I asked the consultant if we have hospital cover and he told me yes, and this can be proved by the recording. I phoned the medical aid on Thursday and asked them if we can go to hospital and again Inwas told yes as long as we have authorization. When the hospital phoned to get the authorization for blood test to be done they were told that we are on a day to day benefit and that we have in any case it paid our medical aid for the month, which is funny because it goes off via debit order. I want an explanation of what the hell os going on and what type of plan I actually have.</p>