SA
Shamim A
1 reviews | Active since Sept 2024
21 Nov 2024, 10:14
Unacceptable service
Very poor service Submitted my claim in August To date no payment has done.when I called in September I spoke to Monica in hospital claims she advised that it is being processed when I called in October same response It is so frustrating all the. Doctors rooms are calling for payment
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Replies (2)
Affinity Health's replyOfficial
21 Nov 2024, 10:24Good day Shamim,
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in processing your claim and for the frustration this has caused. We understand how stressful it can be to have outstanding payments, especially when medical providers are awaiting settlement.
Please note that we will follow-up with the relevant department and ensure that a Complaints Officer gets in touch with you to provide the relevant feedback.
Kind Regards
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in processing your claim and for the frustration this has caused. We understand how stressful it can be to have outstanding payments, especially when medical providers are awaiting settlement.
Please note that we will follow-up with the relevant department and ensure that a Complaints Officer gets in touch with you to provide the relevant feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's reply21 Nov 2024, 10:24
Official
Good day Shamim,
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in processing your claim and for the frustration this has caused. We understand how stressful it can be to have outstanding payments, especially when medical providers are awaiting settlement.
Please note that we will follow-up with the relevant department and ensure that a Complaints Officer gets in touch with you to provide the relevant feedback.
Kind Regards
Affinity Health Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in processing your claim and for the frustration this has caused. We understand how stressful it can be to have outstanding payments, especially when medical providers are awaiting settlement.
Please note that we will follow-up with the relevant department and ensure that a Complaints Officer gets in touch with you to provide the relevant feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
25 Nov 2024, 11:59Good day Shamim,
We can confirm that the Complaints Department attempted to get in touch with you, but to no avail.
Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply25 Nov 2024, 11:59
Official
Good day Shamim,
We can confirm that the Complaints Department attempted to get in touch with you, but to no avail.
Kindly respond to the email sent by the Complaints Department, at your earliest convenience.
Warm Regards,
Affinity Health Management Team
Affinity Health Management Team