IG
Immrah G
1 reviews | Active since Oct 2015
25 Jan 2019, 23:29
Unacceptable
I joined Affinity health insurance and was advised that I would pay 270 on my first debit but instead they debited 797 which was not arranged for. This is really unacceptable. I want to cancel this and I want my money back
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
25 Jan 2019, 23:44Good evening Immrah
We're here to help.
To assist you, we will listen to the sales call to confirm that you have taken out a standard Affinity Health Day-to-Day Plan plus an iER Booster cover option.
We will confirm that it is not possible for the above to be sold for a premium of R270 per month, as Affinity Health does not have any cover option available for that premium.
It will also be confirmed that in order for your application to be processed as successful, the Quality Assurance Department will have verified the call to make sure you were advised of the full amount to be paid via your first debit order - that being the R249 activation fee, the R509 standard Day-to-Day single member premium, and the iER single member premium.
Please be assured that a Complaints Officer will investigate the series of events surrounding your application for cover, and you will be contacted soon with the resolution you require.
Kind regards
Affinity Health Management Team
We're here to help.
To assist you, we will listen to the sales call to confirm that you have taken out a standard Affinity Health Day-to-Day Plan plus an iER Booster cover option.
We will confirm that it is not possible for the above to be sold for a premium of R270 per month, as Affinity Health does not have any cover option available for that premium.
It will also be confirmed that in order for your application to be processed as successful, the Quality Assurance Department will have verified the call to make sure you were advised of the full amount to be paid via your first debit order - that being the R249 activation fee, the R509 standard Day-to-Day single member premium, and the iER single member premium.
Please be assured that a Complaints Officer will investigate the series of events surrounding your application for cover, and you will be contacted soon with the resolution you require.
Kind regards
Affinity Health Management Team
Best regards,
Affinity Health's reply25 Jan 2019, 23:44
Official
Good evening Immrah
We're here to help.
To assist you, we will listen to the sales call to confirm that you have taken out a standard Affinity Health Day-to-Day Plan plus an iER Booster cover option.
We will confirm that it is not possible for the above to be sold for a premium of R270 per month, as Affinity Health does not have any cover option available for that premium.
It will also be confirmed that in order for your application to be processed as successful, the Quality Assurance Department will have verified the call to make sure you were advised of the full amount to be paid via your first debit order - that being the R249 activation fee, the R509 standard Day-to-Day single member premium, and the iER single member premium.
Please be assured that a Complaints Officer will investigate the series of events surrounding your application for cover, and you will be contacted soon with the resolution you require.
Kind regards
Affinity Health Management Team
We're here to help.
To assist you, we will listen to the sales call to confirm that you have taken out a standard Affinity Health Day-to-Day Plan plus an iER Booster cover option.
We will confirm that it is not possible for the above to be sold for a premium of R270 per month, as Affinity Health does not have any cover option available for that premium.
It will also be confirmed that in order for your application to be processed as successful, the Quality Assurance Department will have verified the call to make sure you were advised of the full amount to be paid via your first debit order - that being the R249 activation fee, the R509 standard Day-to-Day single member premium, and the iER single member premium.
Please be assured that a Complaints Officer will investigate the series of events surrounding your application for cover, and you will be contacted soon with the resolution you require.
Kind regards
Affinity Health Management Team
Best regards,
IG
Immrah G's updateReviewer Update
26 Jan 2019, 06:14What the guy told me was that the first payment will be 270, there after(next month) it would be 540 or so,
I want my money to be refunded to me today, and I also want to cancel this insurance ***!!
I WANT TO CANCEL IT WITH IMMEDIATE EFFECT!!
IG
Immrah G's update26 Jan 2019, 06:14
Reviewer Update
What the guy told me was that the first payment will be 270, there after(next month) it would be 540 or so,
I want my money to be refunded to me today, and I also want to cancel this insurance ***!!
I WANT TO CANCEL IT WITH IMMEDIATE EFFECT!!
IG
Immrah G's updateReviewer Update
26 Jan 2019, 06:14What the guy told me was that the first payment will be 270, there after(next month) it would be 540 or so,
I want my money to be refunded to me today, and I also want to cancel this insurance ***!!
I WANT TO CANCEL IT WITH IMMEDIATE EFFECT!!
IG
Immrah G's update26 Jan 2019, 06:14
Reviewer Update
What the guy told me was that the first payment will be 270, there after(next month) it would be 540 or so,
I want my money to be refunded to me today, and I also want to cancel this insurance ***!!
I WANT TO CANCEL IT WITH IMMEDIATE EFFECT!!
IG
Immrah G's updateReviewer Update
26 Jan 2019, 06:15We agreed onn the standard fee of 509+39 rand insurance
IG
Immrah G's update26 Jan 2019, 06:15
Reviewer Update
We agreed onn the standard fee of 509+39 rand insurance
Affinity Health's replyOfficial
28 Jan 2019, 09:08Good morning Immrah
Please remember that the following was advised to you, as per your agreement:
Your monthly premium is R548, which is R509 for the Affinity Health Day-to-Day cover option, as well as R39 for the iER Booster option.
We have confirmed that you provided us with delivery address, after it was advised that the first debit order on the 25.01.2019 would be your monthly premium plus the once-off activation fee of R249.
After the sales call, a confirmation email was sent to you on 03.01.2019 confirming how much you would be paying for your medical cover commencing 01.02.2019.
It was also advised that you are welcome to visit www.affinityhealth.co.za or call us on ***for assistance with any queries or to receive more information.
Please expect contact from a Complaints Officer shortly.
Kind regards
Affinity Health
Please remember that the following was advised to you, as per your agreement:
Your monthly premium is R548, which is R509 for the Affinity Health Day-to-Day cover option, as well as R39 for the iER Booster option.
We have confirmed that you provided us with delivery address, after it was advised that the first debit order on the 25.01.2019 would be your monthly premium plus the once-off activation fee of R249.
After the sales call, a confirmation email was sent to you on 03.01.2019 confirming how much you would be paying for your medical cover commencing 01.02.2019.
It was also advised that you are welcome to visit www.affinityhealth.co.za or call us on ***for assistance with any queries or to receive more information.
Please expect contact from a Complaints Officer shortly.
Kind regards
Affinity Health
Best regards,
Affinity Health's reply28 Jan 2019, 09:08
Official
Good morning Immrah
Please remember that the following was advised to you, as per your agreement:
Your monthly premium is R548, which is R509 for the Affinity Health Day-to-Day cover option, as well as R39 for the iER Booster option.
We have confirmed that you provided us with delivery address, after it was advised that the first debit order on the 25.01.2019 would be your monthly premium plus the once-off activation fee of R249.
After the sales call, a confirmation email was sent to you on 03.01.2019 confirming how much you would be paying for your medical cover commencing 01.02.2019.
It was also advised that you are welcome to visit www.affinityhealth.co.za or call us on ***for assistance with any queries or to receive more information.
Please expect contact from a Complaints Officer shortly.
Kind regards
Affinity Health
Please remember that the following was advised to you, as per your agreement:
Your monthly premium is R548, which is R509 for the Affinity Health Day-to-Day cover option, as well as R39 for the iER Booster option.
We have confirmed that you provided us with delivery address, after it was advised that the first debit order on the 25.01.2019 would be your monthly premium plus the once-off activation fee of R249.
After the sales call, a confirmation email was sent to you on 03.01.2019 confirming how much you would be paying for your medical cover commencing 01.02.2019.
It was also advised that you are welcome to visit www.affinityhealth.co.za or call us on ***for assistance with any queries or to receive more information.
Please expect contact from a Complaints Officer shortly.
Kind regards
Affinity Health
Best regards,