1 reviews | Active since Aug 2015
Unable to help my ill child.
We have a three months waiting period for the hospital plan but my 11 years old daughter is very sick. She couldn't breath, my doctor said that she has got bronchitis and thinks she might have the RSV virus. She has it at 6 months old. I contacted the call centre and they said that they couldn't help me. I then spoke to management and still to no vail.<br> This situation is life threatening and I thought this country was pro children and their rights come first!!<br> I asked them: \What happens if my child dies""; making promises that they can't keep!! Especially when a child's life is in danger!<br> I can understand the three months waiting period but not for a child;whom is in this situation!<br> <br> From a very unhappy mom!!"""
We are sorry to hear that your daughter is unwell and that this has happened within the prescribed waiting period as stated on your product policy. Policies and procedures are in place to safeguard all our members and ultimately ensure that we are able to continue providing affordable healthcare. Our Escalations Manager, Burnette, will make contact with you shortly. Kind Regards. Affinity Health Management Team.
We are sorry to hear that your daughter is unwell and that this has happened within the prescribed waiting period as stated on your product policy. Policies and procedures are in place to safeguard all our members and ultimately ensure that we are able to continue providing affordable healthcare. Our Escalations Manager, Burnette, will make contact with you shortly. Kind Regards. Affinity Health Management Team.
