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Felicity B
1 reviews | Active since Jul 2011
14 Apr 2026, 08:50
Unable to change Main Member
It has now been months whereas I have requested Affinity Health to change the main member of my medical insurance - I have followed up what's up, e-mail etc and have NOT received ANY joy. I need confirmation as a matter of urgency that the change has been done. This can't be this difficult to do?
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Replies (3)
Affinity Health's replyOfficial
14 Apr 2026, 09:05Dear Felicity,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you’ve experienced with Affinity Health. We understand how important it is to have your membership details updated promptly, and we regret that your requests have not been addressed as expected.
Please be assured that your concern has been escalated to a Complaints Officer, who will investigate the matter urgently and ensure that you receive feedback and confirmation on the status of the main member change as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Best regards,
Affinity Health Management Team
Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you’ve experienced with Affinity Health. We understand how important it is to have your membership details updated promptly, and we regret that your requests have not been addressed as expected.
Please be assured that your concern has been escalated to a Complaints Officer, who will investigate the matter urgently and ensure that you receive feedback and confirmation on the status of the main member change as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Best regards,
Affinity Health Management Team
Affinity Health's reply14 Apr 2026, 09:05
Official
Dear Felicity,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you’ve experienced with Affinity Health. We understand how important it is to have your membership details updated promptly, and we regret that your requests have not been addressed as expected.
Please be assured that your concern has been escalated to a Complaints Officer, who will investigate the matter urgently and ensure that you receive feedback and confirmation on the status of the main member change as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Best regards,
Affinity Health Management Team
Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you’ve experienced with Affinity Health. We understand how important it is to have your membership details updated promptly, and we regret that your requests have not been addressed as expected.
Please be assured that your concern has been escalated to a Complaints Officer, who will investigate the matter urgently and ensure that you receive feedback and confirmation on the status of the main member change as soon as possible.
We appreciate your patience and the opportunity to resolve this for you.
Best regards,
Affinity Health Management Team
FB
Felicity B's updateReviewer Update
14 Apr 2026, 10:40Thank you Simone Rajah for reaching out and sorting this out in less than 30 min - Appreciate the quick assistance for something I have been trying to resolve since last year - It took you less than 30min to resolve -
FB
Felicity B's update14 Apr 2026, 10:40
Reviewer Update
Thank you Simone Rajah for reaching out and sorting this out in less than 30 min - Appreciate the quick assistance for something I have been trying to resolve since last year - It took you less than 30min to resolve -
Affinity Health's replyOfficial
16 Apr 2026, 08:20Good day Felicity,
We can confirm that a Complaints Officer contacted you on 14 April 2026 and ensured that the amendment was addressed.
If you require any further assistance, please feel free to reach out to us again. We once again apologize for the inconvenience caused.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer contacted you on 14 April 2026 and ensured that the amendment was addressed.
If you require any further assistance, please feel free to reach out to us again. We once again apologize for the inconvenience caused.
Best regards,
Affinity Health Management Team
Affinity Health's reply16 Apr 2026, 08:20
Official
Good day Felicity,
We can confirm that a Complaints Officer contacted you on 14 April 2026 and ensured that the amendment was addressed.
If you require any further assistance, please feel free to reach out to us again. We once again apologize for the inconvenience caused.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer contacted you on 14 April 2026 and ensured that the amendment was addressed.
If you require any further assistance, please feel free to reach out to us again. We once again apologize for the inconvenience caused.
Best regards,
Affinity Health Management Team