Hellopeter
Share Your Experience

1 reviews | Active since Aug 2017

03 Aug 2017, 12:10

****ty ****ty ****ty

<p>I belong to the Senior Hospital plan and day to day cover since Nov 2016 .On 17 July 2017 I needed to be Hospitallized due to sudden heart attack.I was refused admission due to "pre excisting condition" because I admitted with application that I take high blood medication and therefor is excluded for 24 months!!! This was the first I've heard of the exclution. I ended in State Hospital ICU </p>

0
Replies (7)
Affinity Health
Affinity Health's reply03 Aug 2017, 12:48
Official

Good day Lukas

Thank you for sharing your concern with us.

Kindly note that this matter has been referred to a Complaints officer who will conduct an investigation and contact you in due course.

Kind regards,

Affinity Health Management Team.

's update03 Aug 2017, 15:15
Reviewer Update

Great I am waiting

's update04 Aug 2017, 06:18
Reviewer Update

I'm still waiting

Affinity Health
Affinity Health's reply04 Aug 2017, 13:37
Official

Good day Lukas

Thank you for taking the time to speak to our Complaints officer. We would like to confirm that a resolution has been reached pertaining to this matter and that you are satisfied with the outcome.

We look forward to our ongoing relationship in healthcare.

Kind regards,

Affinity Health Management Team.

's update04 Aug 2017, 13:44
Reviewer Update

No complete resolution was not reach because now Affinity changed the exclution from 24 months to PERMANENT !!!!! according to my new membership certificate which I've recieved today

Affinity Health
Affinity Health's reply11 Aug 2017, 08:51
Official

Good morning Lukas

We would like to confirm that this matter has now been resolved accordingly and trust that you are satisfied with the outcome.

Kind regards

Affinity Health Management Team.

's update11 Aug 2017, 09:42
Reviewer Update

Thank you