Two days ago, I was assisted by Simone Rajah to amend my policy

Two days ago, I was assisted by Simone Rajah to amend my policy. She was incredibly patient, professional, and kind. Truly a 10/10 service experience. The reason for my 4-star rating, however, is not a reflection of Simone’s service but rather the change in Affinity Health’s customer service approach. I genuinely appreciated the previous system where members would receive a courtesy call once a month (or every two months) to check if everything was in order. That level of proactive support made a big difference, and I hope Affinity Health considers bringing it back.