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Moloko M

1 reviews | Active since Jan 2017

28 Feb 2026, 13:54

Turn around time too long

28 February 2026 I made a call for pre-authorisation since morning at 09:30 no call was made back to assist me with services I requested. They keep on telling me the nurses tried calling me but i dont have any missed calls. The pre-authorisation department is able to get hold of me but the nurses cant. What kind of service is this.

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Replies (3)
Affinity Health
Affinity Health's reply28 Feb 2026, 16:34
Official
Good day Moloko,

We sincerely apologise for the frustration and inconvenience you’ve experienced. 

Please be assured that we will urgently escalate this matter and arrange for a nurse to contact you as soon as possible to assist with your request. We will also investigate the communication issue you’ve raised.
Kind Regards,
Affinity Health Management Team
MM
Moloko M's update28 Feb 2026, 17:19
Reviewer Update
17:16 28 February 2026 still no missed calls, yet i do received an sms stating that they attempted to call me. My network coverage is good and im able to receive incoming calls from pre-authorisation and other personal calls. Im so dissatisfied and disappointed at the quality of service being rendered here.
Affinity Health
Affinity Health's reply04 Mar 2026, 11:48
Official
 Good day Moloko,

We can confirm that our Complaints Team has been in contact with you to assist with your concerns.

Please accept our sincere apologies for the service failure experienced. We value your feedback and trust that your next experience with us will be a more positive one.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
Affinity Health Management Team