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aphila G
1 reviews | Active since Sept 2015
23 Sept 2015, 04:33
TOOK THE POLICY JULY..DEBITS GOING THROUGH BUT NO
I took the medical aid July 2015 since then I have not received nothing .affinity promises that the card will be received within 28 days but I still have nothing. How am I suppose to use a medical aid if I don't even have a card?I have a 7 months old daughter I'm blessed she hasn't even been sick but really these people must be serious
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Affinity Health's replyOfficial
23 Sept 2015, 07:39Hello aphila25,
Thank you for your query and, as a new member, welcome to Affinity Health! Firstly, we should highlight that we provide medical insurance and that we do not offer medical aid. In terms of your welcome pack, this is processed following the collection of your first premium and policy inception date. You are correct in writing that this should be with you within 28 days of this date, assuming that you have chosen to use the courier service. As our agent will have communicated to you, your policy documentation is also sent to you electronically to ensure that you have all the important information you need as a valued member. Please also remember that certain waiting periods apply to certain benefits. We will gladly look into this for you and make contact to advise. Many thanks. Affinity Health Management Team.
Thank you for your query and, as a new member, welcome to Affinity Health! Firstly, we should highlight that we provide medical insurance and that we do not offer medical aid. In terms of your welcome pack, this is processed following the collection of your first premium and policy inception date. You are correct in writing that this should be with you within 28 days of this date, assuming that you have chosen to use the courier service. As our agent will have communicated to you, your policy documentation is also sent to you electronically to ensure that you have all the important information you need as a valued member. Please also remember that certain waiting periods apply to certain benefits. We will gladly look into this for you and make contact to advise. Many thanks. Affinity Health Management Team.
Affinity Health's reply23 Sept 2015, 07:39
Official
Hello aphila25,
Thank you for your query and, as a new member, welcome to Affinity Health! Firstly, we should highlight that we provide medical insurance and that we do not offer medical aid. In terms of your welcome pack, this is processed following the collection of your first premium and policy inception date. You are correct in writing that this should be with you within 28 days of this date, assuming that you have chosen to use the courier service. As our agent will have communicated to you, your policy documentation is also sent to you electronically to ensure that you have all the important information you need as a valued member. Please also remember that certain waiting periods apply to certain benefits. We will gladly look into this for you and make contact to advise. Many thanks. Affinity Health Management Team.
Thank you for your query and, as a new member, welcome to Affinity Health! Firstly, we should highlight that we provide medical insurance and that we do not offer medical aid. In terms of your welcome pack, this is processed following the collection of your first premium and policy inception date. You are correct in writing that this should be with you within 28 days of this date, assuming that you have chosen to use the courier service. As our agent will have communicated to you, your policy documentation is also sent to you electronically to ensure that you have all the important information you need as a valued member. Please also remember that certain waiting periods apply to certain benefits. We will gladly look into this for you and make contact to advise. Many thanks. Affinity Health Management Team.