ZM
Zelda M

1 reviews | Active since Apr 2024

02 Apr 2024, 18:23

Too much paperwork.

I would like to to share my experience with the public. I am with Affinity health for a while and what is a snag is that you have to get authorization twice before anything can happen. My son sprained his knee . I called for authorization, the hospital had to call also then the paperwork is too much . The doctor also had his own paperwork. The call center lady I spoke to, was very impatient also.

In the end the hospital clerk, myself and the doctor complained about the amount of paperwork. It's like we are ********s the way this scheme just treats us. When we pay premiums it's good and well but when they must pay you will feel like you are begging them to pay.

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Replies (2)
Affinity Health
Affinity Health's reply03 Apr 2024, 08:05
Official
Good Morning Zelda, 

We appreciate you taking the time to reach out and share your concerns with us. 

The matter will be investigated and feedback will be communicated once completed by a Complaints Officer. 

Kind Regards, 
Affinity Health Management Team. 

Best regards,

Affinity Health
Affinity Health's reply08 Apr 2024, 13:00
Official
Dear Zelda, 

We can confirm that a Complaints Officer was in contact with you and provided feedback in relation to your complaint. 

Thanks,
Affinity Health Management Team. 

Best regards,