Item: Affinity Health
Rating: 1
Author: Phindiwe N

Affinity Health's replyOfficial

20 Feb 2026, 11:15

Good day Phindiwe,

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.

Our Customer Care Team was in contact with you this morning to assist with your request. To ensure your concerns are fully addressed, we have escalated the matter to our Complaints Team, who will be in touch to further investigate and provide the necessary support.

We appreciate the opportunity to resolve this for you and remain committed to finding a satisfactory outcome.

Kind regards,
Affinity Health Management Team

Affinity Health's reply20 Feb 2026, 11:15

Official

Good day Phindiwe,

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been for you.

Our Customer Care Team was in contact with you this morning to assist with your request. To ensure your concerns are fully addressed, we have escalated the matter to our Complaints Team, who will be in touch to further investigate and provide the necessary support.

We appreciate the opportunity to resolve this for you and remain committed to finding a satisfactory outcome.

Kind regards,
Affinity Health Management Team

Affinity Health's replyOfficial

23 Feb 2026, 08:45

Dear Phindiwe,

Please note that one of our Complaints Officers has been trying to contact you regarding your recent 1-star review.

Kindly let us know a convenient date and time for the officer to get in touch with you.

Best regards,
Affinity Health Management Team

Affinity Health's reply23 Feb 2026, 08:45

Official

Dear Phindiwe,

Please note that one of our Complaints Officers has been trying to contact you regarding your recent 1-star review.

Kindly let us know a convenient date and time for the officer to get in touch with you.

Best regards,
Affinity Health Management Team

Affinity Health's replyOfficial

02 Mar 2026, 09:06

Good day Phinidiwe,

Please note that a Complaints Officer has been attempting to contact you since 23 February 2026. Unfortunately, each time the officer has called, you have been unavailable. An email was also sent to you, but we have not yet received a response.

As a result, the complaint will be closed due to unsuccessful contact, as we have not had any participation from your side. You are welcome to contact us at your convenience should you wish to proceed further.

Kind regards,
Affinity Health Management Team

Affinity Health's reply02 Mar 2026, 09:06

Official

Good day Phinidiwe,

Please note that a Complaints Officer has been attempting to contact you since 23 February 2026. Unfortunately, each time the officer has called, you have been unavailable. An email was also sent to you, but we have not yet received a response.

As a result, the complaint will be closed due to unsuccessful contact, as we have not had any participation from your side. You are welcome to contact us at your convenience should you wish to proceed further.

Kind regards,
Affinity Health Management Team

To start writing a r...