1 reviews | Active since Oct 2011
This must be *****!
I was sold this fantastic medical plan by Affinity Health in about Oct 2015, all sounded great and I decided to join. As I am a widowed parent with a 15 year old son to look after, this sounded AFFORDABLE and the benefits would be just what I was looking for. I was quoted a monthly premium of R486, with no reference to any increases/adjustments ect. The only condition was a one month waiting period which I accepted. Low and behold, a mere month later I received a letter that my premium was to increase on 1 Jan 2016 to R558 - a 14.8% increase!!! First of all, I was never informed when I joined that the quoted premium would only be valid for 3mnths; I had by now already paid 2 months'premiums, without having claimed a single cent, and when I queried this, was told flat out: cancel if you want to cancel-you are not getting your money back, this is how it is. I feel totally **********! This is plain THEFT in my eyes-no transparency, no moral or ethical practice in place. Whoever Affinity Health is related / connected to, should seriously revisit if it is worth *****ing form customer in the long run. I will make sure not to have any dealings with them again anytime in the future
We are sorry to hear about your disappointment in our Company and can only apologise for the inconvenience you experienced.
We would, however, like to set the record straight in assuring you that we are certainly not a ********** business and definitely do not ***** from our members. In fact, we abide by very stringent rules and regulations as set out by the Financial Services Board.
Despite the necessitated increases due to the devaluation of the rand, the escalation in prices of medical costs and the regulation of medical products, we still strive to ensure that we continue to provide affordable healthcare.
Notification of the increase was communicated to all of our members within the required time frame.
We can confirm that your policy was cancelled in December as requested by yourself and that no further premiums have been debited from your bank account.
Kind regards,
Affinity Health Management Team
We are sorry to hear about your disappointment in our Company and can only apologise for the inconvenience you experienced.
We would, however, like to set the record straight in assuring you that we are certainly not a ********** business and definitely do not ***** from our members. In fact, we abide by very stringent rules and regulations as set out by the Financial Services Board.
Despite the necessitated increases due to the devaluation of the rand, the escalation in prices of medical costs and the regulation of medical products, we still strive to ensure that we continue to provide affordable healthcare.
Notification of the increase was communicated to all of our members within the required time frame.
We can confirm that your policy was cancelled in December as requested by yourself and that no further premiums have been debited from your bank account.
Kind regards,
Affinity Health Management Team