SG
Scott G
1 reviews | Active since Oct 2024
13 Nov 2024, 10:15
THEY WILL DEDUCT YOU IF THEY CALL - EVEN IF YOU STATE YOU DONT WANT TO FINALISE UNTIL YOU COMPARE !!
I had a call in August as I was looking for health insurance but did not commit to accepting a policy until I do research and compared with other companies.
However, they deducted money from my account without my consent. When I asked for the call recording, they said they couldn’t send it. When I asked for my Certificate of Coverage (C.O.C) and my card that was supposed to be delivered, they said it “must have got lost in the mail.”
They really ****med me and won’t let me listen to a call where "I stated I would take the policy". It’s TRULY an embarrassment, and when I take them to the CCMA, I want to see what they say then.
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Replies (2)
Affinity Health's replyOfficial
13 Nov 2024, 10:50Dear Scott
Thank you for bringing this to our attention. We’re sorry to hear that you had an unsatisfactory experience. We will be investigating the matter thoroughly to understand what happened and ensure that we address any issues.
Your feedback is important to us, and we appreciate you taking the time to share it. If you have any further details you’d like to provide, or if you’d like to discuss this further, please feel free to get in touch.
Kind regards,
Affinity Health Management Team.
Thank you for bringing this to our attention. We’re sorry to hear that you had an unsatisfactory experience. We will be investigating the matter thoroughly to understand what happened and ensure that we address any issues.
Your feedback is important to us, and we appreciate you taking the time to share it. If you have any further details you’d like to provide, or if you’d like to discuss this further, please feel free to get in touch.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply13 Nov 2024, 10:50
Official
Dear Scott
Thank you for bringing this to our attention. We’re sorry to hear that you had an unsatisfactory experience. We will be investigating the matter thoroughly to understand what happened and ensure that we address any issues.
Your feedback is important to us, and we appreciate you taking the time to share it. If you have any further details you’d like to provide, or if you’d like to discuss this further, please feel free to get in touch.
Kind regards,
Affinity Health Management Team.
Thank you for bringing this to our attention. We’re sorry to hear that you had an unsatisfactory experience. We will be investigating the matter thoroughly to understand what happened and ensure that we address any issues.
Your feedback is important to us, and we appreciate you taking the time to share it. If you have any further details you’d like to provide, or if you’d like to discuss this further, please feel free to get in touch.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
21 Nov 2024, 14:16Dear Scott Griffiths,
As a registered Financial Service Provider, it deeply saddens us knowing that you feel that our organization has ****med you.
An investigation was conducted and it was found that the application was completed with full consent from yourself to debit your account on a date selected by yourself without the proviso of obtaining additional quotes or comparisons in the market.
The records indicate that policy information as well as your membership certificate was sent to you on the email address we have captured on the system a day after your telephonic application.
Membership cards are delivered within 21 working days from receipt of the first successful premium and activation fee.
We further confirm the successful cancellation of your policy and no further debits will be going off your account.
We trust that the matter has been concluded successfully and request that you kindly reach out to Affinity Health directly should you require any further assistance or feedback.
Kindest Regards,
Affinity Health Management Team
Affinity Health's reply21 Nov 2024, 14:16
Official
Dear Scott Griffiths,
As a registered Financial Service Provider, it deeply saddens us knowing that you feel that our organization has ****med you.
An investigation was conducted and it was found that the application was completed with full consent from yourself to debit your account on a date selected by yourself without the proviso of obtaining additional quotes or comparisons in the market.
The records indicate that policy information as well as your membership certificate was sent to you on the email address we have captured on the system a day after your telephonic application.
Membership cards are delivered within 21 working days from receipt of the first successful premium and activation fee.
We further confirm the successful cancellation of your policy and no further debits will be going off your account.
We trust that the matter has been concluded successfully and request that you kindly reach out to Affinity Health directly should you require any further assistance or feedback.
Kindest Regards,
Affinity Health Management Team