C
Charlotte
1 reviews | Active since Jul 2025
08 Oct 2025, 09:35
They took long to as...
They took long to assist me get a GP and I am not ok They usually help me quick but not this time
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Replies (1)
Affinity Health's replyOfficial
08 Oct 2025, 10:03Good day Charlotte,
Thank you for your feedback, and please accept our sincere apologies for the delay you experienced in receiving assistance to book your GP visit.
We understand how frustrating this must have been, especially since you are accustomed to our usual quick turnaround time.
Please know that we are reviewing our internal processes to ensure such delays do not happen again. As a customer service–driven organization, we are committed to providing our members with efficient, caring, and reliable support at all times.
We truly appreciate your patience and continued support.
Kind Regards,
Affinity Health Management Team
Thank you for your feedback, and please accept our sincere apologies for the delay you experienced in receiving assistance to book your GP visit.
We understand how frustrating this must have been, especially since you are accustomed to our usual quick turnaround time.
Please know that we are reviewing our internal processes to ensure such delays do not happen again. As a customer service–driven organization, we are committed to providing our members with efficient, caring, and reliable support at all times.
We truly appreciate your patience and continued support.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply08 Oct 2025, 10:03
Official
Good day Charlotte,
Thank you for your feedback, and please accept our sincere apologies for the delay you experienced in receiving assistance to book your GP visit.
We understand how frustrating this must have been, especially since you are accustomed to our usual quick turnaround time.
Please know that we are reviewing our internal processes to ensure such delays do not happen again. As a customer service–driven organization, we are committed to providing our members with efficient, caring, and reliable support at all times.
We truly appreciate your patience and continued support.
Kind Regards,
Affinity Health Management Team
Thank you for your feedback, and please accept our sincere apologies for the delay you experienced in receiving assistance to book your GP visit.
We understand how frustrating this must have been, especially since you are accustomed to our usual quick turnaround time.
Please know that we are reviewing our internal processes to ensure such delays do not happen again. As a customer service–driven organization, we are committed to providing our members with efficient, caring, and reliable support at all times.
We truly appreciate your patience and continued support.
Kind Regards,
Affinity Health Management Team