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SinethembaMkhondo Sinethemba.mkhondo
1 reviews | Active since Jul 2025
30 Jul 2025, 13:27
They have always came through for the services when needed and also with payments
They have always came through for the services when needed and also with payments. I just had a new born baby which was admitted to NICU and needed to pay the hospital bill for him, they have swiftly assisted with the registration of the baby, even without the birth certificate as he is still new, and also looking into assisting with the bill payment for the new human. The only problem might be that pre approval for hospitals before being looked into. It’s always easier to Communicate with the agents as well, including on WhatsApp. They even call when they need clarity on certain matters. Just finished having a chat with Gabby M as I type this, which was a great interaction.
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Affinity Health's replyOfficial
30 Jul 2025, 14:02Good day Sinethembamkhondo,
Thank you so much for taking the time to share your experience with us.
Thank you so much for taking the time to share your experience with us.
We are truly delighted to hear that you’ve consistently received the support you needed, both in terms of services and claims. Congratulations on the arrival of your new baby! We’re pleased to know that our team was able to assist swiftly with the registration and is working towards resolving the hospital bill, even in the absence of a birth certificate.
Your feedback regarding the hospital pre-approval process has been noted, and we will continue working on improving this aspect to ensure a smoother experience in the future.
It’s especially encouraging to hear that our team members, including Gabby M, have made a positive impression through clear and supportive communication, whether via WhatsApp or call.
Should you need any further assistance, please don’t hesitate to reach out. We remain committed to your continued care and peace of mind.
Warm regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply30 Jul 2025, 14:02
Official
Good day Sinethembamkhondo,
Thank you so much for taking the time to share your experience with us.
Thank you so much for taking the time to share your experience with us.
We are truly delighted to hear that you’ve consistently received the support you needed, both in terms of services and claims. Congratulations on the arrival of your new baby! We’re pleased to know that our team was able to assist swiftly with the registration and is working towards resolving the hospital bill, even in the absence of a birth certificate.
Your feedback regarding the hospital pre-approval process has been noted, and we will continue working on improving this aspect to ensure a smoother experience in the future.
It’s especially encouraging to hear that our team members, including Gabby M, have made a positive impression through clear and supportive communication, whether via WhatsApp or call.
Should you need any further assistance, please don’t hesitate to reach out. We remain committed to your continued care and peace of mind.
Warm regards,
Affinity Health Management Team
Affinity Health Management Team