DM
Dikeledi M
1 reviews | Active since Jun 2021
01 Jan 2022, 10:14
They don't refund claims
I took Affinity health insurance and I get debited R1999 monthly. When I had to go see a specialist I did a preauthorisation and it was approved but the specialists did take insurance plan and I had to pay cash and claim it back from affinity. I have completed forms for claims in November to this day 1st of January 2022 I haven't received my claim. When I follow up I am told the claim is paid but no proof. This Affinity it's a **** of insurance
Helpful (0)
Replies (5)0
Replies (5)
Affinity Health's replyOfficial
01 Jan 2022, 10:42Good Day Dikeledi
Thank you for raising your concerns with us.
Kindly note that this matter will be investigated and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
Kindly note that this matter will be investigated and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply01 Jan 2022, 10:42
Official
Good Day Dikeledi
Thank you for raising your concerns with us.
Kindly note that this matter will be investigated and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Thank you for raising your concerns with us.
Kindly note that this matter will be investigated and feedback will be communicated in due course.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
05 Jan 2022, 13:43Good Day Dikeledi
We can confirm that a Complaints Officer Attempted to contact you to discuss the above concerns but to no avail.
Please provide us with a suitable time to be in contact with you, to further assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer Attempted to contact you to discuss the above concerns but to no avail.
Please provide us with a suitable time to be in contact with you, to further assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply05 Jan 2022, 13:43
Official
Good Day Dikeledi
We can confirm that a Complaints Officer Attempted to contact you to discuss the above concerns but to no avail.
Please provide us with a suitable time to be in contact with you, to further assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer Attempted to contact you to discuss the above concerns but to no avail.
Please provide us with a suitable time to be in contact with you, to further assist.
Kind Regards
Affinity Health Management Team
DM
Dikeledi M's updateReviewer Update
05 Jan 2022, 14:28Hi , I got your miss call. Could you please phone again as I tried returning your call and they couldn't transfer me to you Anistine
DM
Dikeledi M's update05 Jan 2022, 14:28
Reviewer Update
Hi , I got your miss call. Could you please phone again as I tried returning your call and they couldn't transfer me to you Anistine
Affinity Health's replyOfficial
05 Jan 2022, 15:32Good Day Dikeledi
We can confirm that a Complaints Officer was in contact with you and advised accordingly.
Further communication will be forwarded through in due course.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and advised accordingly.
Further communication will be forwarded through in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply05 Jan 2022, 15:32
Official
Good Day Dikeledi
We can confirm that a Complaints Officer was in contact with you and advised accordingly.
Further communication will be forwarded through in due course.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and advised accordingly.
Further communication will be forwarded through in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
11 Jan 2022, 11:55Good Day Dikeledi,
We can confirm that an email has been sent to you with the remittance for the refund that was paid to you.
Thank you for your patience in this regard.
Kind Regards
Affinity Health Management Team
We can confirm that an email has been sent to you with the remittance for the refund that was paid to you.
Thank you for your patience in this regard.
Kind Regards
Affinity Health Management Team
Affinity Health's reply11 Jan 2022, 11:55
Official
Good Day Dikeledi,
We can confirm that an email has been sent to you with the remittance for the refund that was paid to you.
Thank you for your patience in this regard.
Kind Regards
Affinity Health Management Team
We can confirm that an email has been sent to you with the remittance for the refund that was paid to you.
Thank you for your patience in this regard.
Kind Regards
Affinity Health Management Team