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mikethemule M
1 reviews | Active since May 2017
06 Oct 2021, 13:13
They are just here to take your money.
Affinity Health member since 2014 have never used my "Hospital Benefit" and now we when I actually need to use it they refuse to pay such a small amount. These people are not here for your well-being they are just here to take your money. Would never recommend. Ticket#***
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
06 Oct 2021, 13:33Good Day Michael,
Thank you for sharing your concerns with us. Kindly note that it is not our intention to cause any distress or inconvenience to our members.
We will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for sharing your concerns with us. Kindly note that it is not our intention to cause any distress or inconvenience to our members.
We will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply06 Oct 2021, 13:33
Official
Good Day Michael,
Thank you for sharing your concerns with us. Kindly note that it is not our intention to cause any distress or inconvenience to our members.
We will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for sharing your concerns with us. Kindly note that it is not our intention to cause any distress or inconvenience to our members.
We will ensure this matter is looked into and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
06 Oct 2021, 16:34Good Day Michael,
After a thorough investigation, it was confirmed that our pre-authorization department has been in constant communication with you regarding the processes and your benefit limits.
We can confirm that your hospital benefit is available and a Guarantee of Payment was issued according to your benefit limit.
Should you require more clarity regarding your benefits please do not hesitate to contact our Customer Care Department on ***.
Kind regards,
Affinity Health Management Team
After a thorough investigation, it was confirmed that our pre-authorization department has been in constant communication with you regarding the processes and your benefit limits.
We can confirm that your hospital benefit is available and a Guarantee of Payment was issued according to your benefit limit.
Should you require more clarity regarding your benefits please do not hesitate to contact our Customer Care Department on ***.
Kind regards,
Affinity Health Management Team
Affinity Health's reply06 Oct 2021, 16:34
Official
Good Day Michael,
After a thorough investigation, it was confirmed that our pre-authorization department has been in constant communication with you regarding the processes and your benefit limits.
We can confirm that your hospital benefit is available and a Guarantee of Payment was issued according to your benefit limit.
Should you require more clarity regarding your benefits please do not hesitate to contact our Customer Care Department on ***.
Kind regards,
Affinity Health Management Team
After a thorough investigation, it was confirmed that our pre-authorization department has been in constant communication with you regarding the processes and your benefit limits.
We can confirm that your hospital benefit is available and a Guarantee of Payment was issued according to your benefit limit.
Should you require more clarity regarding your benefits please do not hesitate to contact our Customer Care Department on ***.
Kind regards,
Affinity Health Management Team
mM
mikethemule M's updateReviewer Update
06 Oct 2021, 16:49Thanks for the reply regarding the benefit limits. I would like the people at Affinity Health to please provide me with a Hospital, Surgeon and Anesthetists for R10000 as I don't have R50000 readily available to cover the short fall. Paying a medical scheme/insurance you are expecting to get some sort of cover for when you actually need it. I would have been better off paying for a normal medical aid or literally just saving the money I've been paying yous for the last 7-8 years.
mM
mikethemule M's update06 Oct 2021, 16:49
Reviewer Update
Thanks for the reply regarding the benefit limits. I would like the people at Affinity Health to please provide me with a Hospital, Surgeon and Anesthetists for R10000 as I don't have R50000 readily available to cover the short fall. Paying a medical scheme/insurance you are expecting to get some sort of cover for when you actually need it. I would have been better off paying for a normal medical aid or literally just saving the money I've been paying yous for the last 7-8 years.
Affinity Health's replyOfficial
08 Oct 2021, 15:09Good day Michael,
Thank you for taking the time to talk to our Complaints Officer Cameron, in an attempt to clarify the changes to your policy since 2016. As promised, we will forward you the annual newsletters which outlines these changes on a year-on-year basis.
We trust that this will assist in resolving any misconceptions.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to talk to our Complaints Officer Cameron, in an attempt to clarify the changes to your policy since 2016. As promised, we will forward you the annual newsletters which outlines these changes on a year-on-year basis.
We trust that this will assist in resolving any misconceptions.
Kind regards,
Affinity Health Management Team
Affinity Health's reply08 Oct 2021, 15:09
Official
Good day Michael,
Thank you for taking the time to talk to our Complaints Officer Cameron, in an attempt to clarify the changes to your policy since 2016. As promised, we will forward you the annual newsletters which outlines these changes on a year-on-year basis.
We trust that this will assist in resolving any misconceptions.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to talk to our Complaints Officer Cameron, in an attempt to clarify the changes to your policy since 2016. As promised, we will forward you the annual newsletters which outlines these changes on a year-on-year basis.
We trust that this will assist in resolving any misconceptions.
Kind regards,
Affinity Health Management Team