FMvR
Filicity M. van Rhyn
1 reviews | Active since Jul 2022
18 Sept 2023, 08:44
Their professionalism are to be commended
Their professionalism are to be commended. Their processes of client care get too complicated. Providing scripts, getting re-scripted, covers only certain medicine, certain doctors that you need to go to, it is exhausting. What if an emergency and you collapse and you need authorisation to go there? It is just exhausting.
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Affinity Health's replyOfficial
18 Sept 2023, 08:58Good Day Filicity,
Thank you for your honest review.
It is important to note that we work with a Medication Formulary(list of medication we cover) therefore not every medication will be covered by us, this is why it is beneficial if you make use of the Telehealth Benefit as our Nurses will always script according to our formulary.
We have Designated General Practitioners and Dentists as they have agreed to our rates and therefore avoiding high shortfalls for you as a member.
You are welcome to view our Designated Service Providers of Doctors by visiting our website https://www.affinityhealth.co.za/find-doctor/
Pre-authorisation before making use of your benefits is in place to ensure that you have the specific benefit available and to ensure you are educated on the conditions of your benefit.
In an emergency, your family members or the medical professional assisting, may call in on behalf of you. This is also why it is essential that you nominate someone close to you to be given authority to have access to your policy by completing a Consent Form. You are welcome to request a Consent Form on our WhatsApp Platform
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Affinity Health Management Team.
Thank you for your honest review.
It is important to note that we work with a Medication Formulary(list of medication we cover) therefore not every medication will be covered by us, this is why it is beneficial if you make use of the Telehealth Benefit as our Nurses will always script according to our formulary.
We have Designated General Practitioners and Dentists as they have agreed to our rates and therefore avoiding high shortfalls for you as a member.
You are welcome to view our Designated Service Providers of Doctors by visiting our website https://www.affinityhealth.co.za/find-doctor/
Pre-authorisation before making use of your benefits is in place to ensure that you have the specific benefit available and to ensure you are educated on the conditions of your benefit.
In an emergency, your family members or the medical professional assisting, may call in on behalf of you. This is also why it is essential that you nominate someone close to you to be given authority to have access to your policy by completing a Consent Form. You are welcome to request a Consent Form on our WhatsApp Platform
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply18 Sept 2023, 08:58
Official
Good Day Filicity,
Thank you for your honest review.
It is important to note that we work with a Medication Formulary(list of medication we cover) therefore not every medication will be covered by us, this is why it is beneficial if you make use of the Telehealth Benefit as our Nurses will always script according to our formulary.
We have Designated General Practitioners and Dentists as they have agreed to our rates and therefore avoiding high shortfalls for you as a member.
You are welcome to view our Designated Service Providers of Doctors by visiting our website https://www.affinityhealth.co.za/find-doctor/
Pre-authorisation before making use of your benefits is in place to ensure that you have the specific benefit available and to ensure you are educated on the conditions of your benefit.
In an emergency, your family members or the medical professional assisting, may call in on behalf of you. This is also why it is essential that you nominate someone close to you to be given authority to have access to your policy by completing a Consent Form. You are welcome to request a Consent Form on our WhatsApp Platform
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Affinity Health Management Team.
Thank you for your honest review.
It is important to note that we work with a Medication Formulary(list of medication we cover) therefore not every medication will be covered by us, this is why it is beneficial if you make use of the Telehealth Benefit as our Nurses will always script according to our formulary.
We have Designated General Practitioners and Dentists as they have agreed to our rates and therefore avoiding high shortfalls for you as a member.
You are welcome to view our Designated Service Providers of Doctors by visiting our website https://www.affinityhealth.co.za/find-doctor/
Pre-authorisation before making use of your benefits is in place to ensure that you have the specific benefit available and to ensure you are educated on the conditions of your benefit.
In an emergency, your family members or the medical professional assisting, may call in on behalf of you. This is also why it is essential that you nominate someone close to you to be given authority to have access to your policy by completing a Consent Form. You are welcome to request a Consent Form on our WhatsApp Platform
Should you require any further assistance, please do not hesitate to contact us.
Warm regards,
Affinity Health Management Team.