1 reviews | Active since Feb 2011

03 Sept 2018, 07:13

Theft, *****.

Item: Affinity Health
Rating: 1
Author: Pierre H

Affinity health take money from your account when you are *NOT* A CLIENT!!!

We investigated going with affinity. after investigating and a full MONTH before the policy would have started told them we weren't interested.

They decided since that they are taking money anyway.

Helpful (0)

Replies (6)

Affinity Health's replyOfficial

03 Sept 2018, 08:20

Good morning Pierre

Thank you for bringing this matter to our attention.

We sincerely apologise for the inconvenience, and will rectify the matter by requesting that you be refunded the money debited from your account.

Kind regards

Affinity Health Management Team

Affinity Health's reply03 Sept 2018, 08:20

Official

Good morning Pierre

Thank you for bringing this matter to our attention.

We sincerely apologise for the inconvenience, and will rectify the matter by requesting that you be refunded the money debited from your account.

Kind regards

Affinity Health Management Team

Pierre H's updateReviewer Update

10 Sept 2018, 08:14

Not only do they take money from accounts they have no right to, after being EXPLICITLY told they do not have (IN WRITING), but when they admit they are at fault (after taking your money) they tell you "We'll give it back in 7-14 days"... So... Take money that's not yours... then delay giving it back as long as possible....

Pierre H's update10 Sept 2018, 08:14

Reviewer Update

Pierre H's updateReviewer Update

10 Sept 2018, 08:14

(And they ignore any further correspondence on the matter)

Pierre H's update10 Sept 2018, 08:14

Reviewer Update

(And they ignore any further correspondence on the matter)

Affinity Health's replyOfficial

10 Sept 2018, 08:52

Good morning Pierre

Thank you for raising your concerns with us.

We understand how you feel about the 7 day turnaround time for your refund.

However, due to business practice, executive authorisation for refunds is not a day procedure, and we have escalated the matter for urgent consideration.

Thank you for your patience; we will ensure you receive your money as soon as possible.

Kind regards

Affinity Health Management Team

Affinity Health's reply10 Sept 2018, 08:52

Official

Good morning Pierre

Thank you for raising your concerns with us.

We understand how you feel about the 7 day turnaround time for your refund.

However, due to business practice, executive authorisation for refunds is not a day procedure, and we have escalated the matter for urgent consideration.

Thank you for your patience; we will ensure you receive your money as soon as possible.

Kind regards

Affinity Health Management Team

Pierre H's updateReviewer Update

13 Sept 2018, 08:32

STILL not sorted out.

Pierre H's update13 Sept 2018, 08:32

Reviewer Update

STILL not sorted out.

Affinity Health's replyOfficial

13 Sept 2018, 09:02

Good morning Pierre

We thank you for your patience in awaiting your refund.

The matter has been escalated by management for the funds to be released, who are waiting for the authorisation for the funds to be released.

As discussed, a Complaints Officer will promptly follow-up with the Finance department to have money paid to you as soon as possible.

Thank you, once more, for your understanding and co-operation.

Kind regards

Affinity Health Management Team

Affinity Health's reply13 Sept 2018, 09:02

Official

Good morning Pierre

We thank you for your patience in awaiting your refund.

The matter has been escalated by management for the funds to be released, who are waiting for the authorisation for the funds to be released.

As discussed, a Complaints Officer will promptly follow-up with the Finance department to have money paid to you as soon as possible.

Thank you, once more, for your understanding and co-operation.

Kind regards

Affinity Health Management Team