The worst service ever

Item: Affinity Health
Rating: 1
Author: Annemarie S

After getting pre authorisation for an operation they call me 2days before my operation to say that they cannot cover the operation because they suspect that it could be a pre existing condition. Now I would like to now what medical qualification they have to make this call and also pre excisting to what, me joining them or the condition being discovered. Their service is absolutely pathetic.

Helpful (0)

Replies (2)

Affinity Health's replyOfficial

23 Jan 2020, 06:54

Good Day Annemarie

We thank you for reaching out to us and raising your concerns.

We take matters such as this seriously and ensure that it is investigated thoroughly.

You will be contacted to assist you with a resolution.

Kind Regards
Affinity Health Management Team

Affinity Health's reply23 Jan 2020, 06:54

Official

Affinity Health's replyOfficial

23 Jan 2020, 13:01

We can confirm that a Complaints Officer has been in contact with you to advise and assist accordingly.

We can further confirm that the relevant supporting documentation has been requested from the treating doctor.

Kind Regards
Affinity Health Management Team

Affinity Health's reply23 Jan 2020, 13:01

Official