1 reviews | Active since Nov 2012
The worst medical cover in the world
They promise the world but they try by all means not pay anything. I have actually paid most of my medical expenses since I joined Affinity than what they paid. Worst experience ever was when I needed emergency care on New Years Eve. When I called for authorisation, the person on the line offered me some health tips and I had no time for that as I had already been through so much pain and had come to a decision that I needed emergency care. They refused to pay for any of the medication the doctors had prescribed. Soon after that I was sent from pillar to post trying to get them to pay the hospital and for lab tests. It took about 3 months of back and forth. Then I had to book for x-rays and it took ages for them to authorise. Getting them to pay was another nightmare and I paid more than their portion. They made me pay for all the medication the GPs ever prescribe. I could write a book, but let me end it here. My advice: DON'T take this cover! They will make you pay on your own and keep your premium for themselves..
Thank you for taking the time to share your frustrations and concerns with us, here, on Hello Peter.
We are truly sorry to hear about your experience. Your complaint will be relayed to our Complaints Department and an investigation will be conducted.
You will be contacted by a Complaints Officer, once the investigation has been concluded.
Warm regards,
Affinity Health Management Team.
Thank you for taking the time to share your frustrations and concerns with us, here, on Hello Peter.
We are truly sorry to hear about your experience. Your complaint will be relayed to our Complaints Department and an investigation will be conducted.
You will be contacted by a Complaints Officer, once the investigation has been concluded.
Warm regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and discussed the concerns raised.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and discussed the concerns raised.
Kind regards,
Affinity Health Management Team.
