FW
Faith W

1 reviews | Active since Sept 2023

08 Jan 2024, 14:20

The worst

Still the worst medical scheme I've ever signed up for. Wouldn't recommend to anyone. And their customer service! TERRIBLE

0
Replies (3)
Affinity Health
Affinity Health's reply08 Jan 2024, 14:30
Official
 Good Day Faith,
 
Thank you for bringing your concerns to our attention. 
 
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course. 
 
Kind Regards,
Affinity Health Management Team  
Affinity Health
Affinity Health's reply11 Jan 2024, 14:17
Official
Good Day Faith,

We can confirm that we have attempted to reach you on numerous occasions to discuss the above concerns raised but to no avail.

Kindly provide us with a convenient time to be in contact with you to further assist.

Best regards,
Affinity Health Management Team
Affinity Health
Affinity Health's reply15 Jan 2024, 14:39
Official
Good Day Faith,

We can confirm that a Complaints Officer was in contact with you to discuss your concerns.

Should you require any further assistance or clarity, please do not hesitate to let us know.

Best regards
Affinity Health Management Team