AS
Arishna S
1 reviews | Active since Jul 2019
22 Apr 2026, 14:45
The website or app is useless to help getting authorization for the dentist
The website or app is useless to help getting authorization for the dentist. Consultant has not contacted me as yet. The wats app number does work very well and the consultant was very helpful. Affinity health need to improve with service delivery on their app and website
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Affinity Health's replyOfficial
22 Apr 2026, 15:49Good day Arishna,
Thank you for taking the time to share your feedback with us.
We are very pleased to hear that you had a positive experience using our WhatsApp service and that our consultant was able to provide the help you needed. We will be sure to pass your compliments along to the team for their helpful support.
However, we sincerely apologize for the frustration you experienced with our website and app regarding dental authorizations, and for the delay in a consultant reaching out to you. We aim to provide a seamless digital experience, and it is clear we fell short in this instance.
Please be assured that we take your comments seriously, to ensure we improve the functionality of our online platforms and our turnaround times.
Thank you for your patience and for helping us improve our service.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback with us.
We are very pleased to hear that you had a positive experience using our WhatsApp service and that our consultant was able to provide the help you needed. We will be sure to pass your compliments along to the team for their helpful support.
However, we sincerely apologize for the frustration you experienced with our website and app regarding dental authorizations, and for the delay in a consultant reaching out to you. We aim to provide a seamless digital experience, and it is clear we fell short in this instance.
Please be assured that we take your comments seriously, to ensure we improve the functionality of our online platforms and our turnaround times.
Thank you for your patience and for helping us improve our service.
Kind regards,
Affinity Health Management Team
Affinity Health's reply22 Apr 2026, 15:49
Official
Good day Arishna,
Thank you for taking the time to share your feedback with us.
We are very pleased to hear that you had a positive experience using our WhatsApp service and that our consultant was able to provide the help you needed. We will be sure to pass your compliments along to the team for their helpful support.
However, we sincerely apologize for the frustration you experienced with our website and app regarding dental authorizations, and for the delay in a consultant reaching out to you. We aim to provide a seamless digital experience, and it is clear we fell short in this instance.
Please be assured that we take your comments seriously, to ensure we improve the functionality of our online platforms and our turnaround times.
Thank you for your patience and for helping us improve our service.
Kind regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback with us.
We are very pleased to hear that you had a positive experience using our WhatsApp service and that our consultant was able to provide the help you needed. We will be sure to pass your compliments along to the team for their helpful support.
However, we sincerely apologize for the frustration you experienced with our website and app regarding dental authorizations, and for the delay in a consultant reaching out to you. We aim to provide a seamless digital experience, and it is clear we fell short in this instance.
Please be assured that we take your comments seriously, to ensure we improve the functionality of our online platforms and our turnaround times.
Thank you for your patience and for helping us improve our service.
Kind regards,
Affinity Health Management Team