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mukhodeni M
1 reviews | Active since Apr 2023
16 Feb 2026, 09:09
The service is a bit slow throughout
The service is a bit slow throughout. I wish they could implement more measures to ensure fast service. Nothing is as frustrating as waiting for someone to respond to you while in sooo much pain especially on weakends. The service is terrible on weakends, a person can literally die before getting an authorisation on weakends (I'm speaking from experience). I don't understand how a medical insurance doesn't have 24/7 service since sicknesses do not exactly give one a warning as to when they'd come. The staff however is the most friendly, kindest and warmest people, they go over and above in explaining all you may need to know. I also wish their affinity app was as easy to operate as advertised, it is not.
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Affinity Health's replyOfficial
16 Feb 2026, 09:32Dear Mukhodeni,
Thank you for sharing your detailed feedback with us. We are truly sorry to hear about the delays and frustration you experienced, particularly over weekends and during urgent situations. We understand how distressing it can be to wait for assistance while in pain, and we sincerely regret the inconvenience caused.
We can confirm that our Telehealth and Hospital Pre-authorisation Departments operate 24/7; however, your concerns regarding response times, weekend support, and the usability of the Affinity app are noted and appreciated. Feedback such as yours helps us identify areas where improvements are needed.
We are, however, grateful for your kind words about our staff and the care they provide. Your recognition of their friendliness and dedication means a great deal to us.
Kindly note that your concerns have been relayed to our Complaints Department to further assist.
Warm regards,
Affinity Health Management Team
Thank you for sharing your detailed feedback with us. We are truly sorry to hear about the delays and frustration you experienced, particularly over weekends and during urgent situations. We understand how distressing it can be to wait for assistance while in pain, and we sincerely regret the inconvenience caused.
We can confirm that our Telehealth and Hospital Pre-authorisation Departments operate 24/7; however, your concerns regarding response times, weekend support, and the usability of the Affinity app are noted and appreciated. Feedback such as yours helps us identify areas where improvements are needed.
We are, however, grateful for your kind words about our staff and the care they provide. Your recognition of their friendliness and dedication means a great deal to us.
Kindly note that your concerns have been relayed to our Complaints Department to further assist.
Warm regards,
Affinity Health Management Team
Affinity Health's reply16 Feb 2026, 09:32
Official
Dear Mukhodeni,
Thank you for sharing your detailed feedback with us. We are truly sorry to hear about the delays and frustration you experienced, particularly over weekends and during urgent situations. We understand how distressing it can be to wait for assistance while in pain, and we sincerely regret the inconvenience caused.
We can confirm that our Telehealth and Hospital Pre-authorisation Departments operate 24/7; however, your concerns regarding response times, weekend support, and the usability of the Affinity app are noted and appreciated. Feedback such as yours helps us identify areas where improvements are needed.
We are, however, grateful for your kind words about our staff and the care they provide. Your recognition of their friendliness and dedication means a great deal to us.
Kindly note that your concerns have been relayed to our Complaints Department to further assist.
Warm regards,
Affinity Health Management Team
Thank you for sharing your detailed feedback with us. We are truly sorry to hear about the delays and frustration you experienced, particularly over weekends and during urgent situations. We understand how distressing it can be to wait for assistance while in pain, and we sincerely regret the inconvenience caused.
We can confirm that our Telehealth and Hospital Pre-authorisation Departments operate 24/7; however, your concerns regarding response times, weekend support, and the usability of the Affinity app are noted and appreciated. Feedback such as yours helps us identify areas where improvements are needed.
We are, however, grateful for your kind words about our staff and the care they provide. Your recognition of their friendliness and dedication means a great deal to us.
Kindly note that your concerns have been relayed to our Complaints Department to further assist.
Warm regards,
Affinity Health Management Team