LL
Louisa L
1 reviews | Active since Oct 2018
24 Apr 2026, 11:35
The new whatsapp is ...
The new whatsapp is horrible and user friendly.. I sent an email 2days back requesting to be sent the claims form for reembursment i haven't received ansy feedback. I sent a new massage on whatsapp, it says it attached the form which it didn't... Am so irritated with the new whatsapp as getting authorization or a call from a doctor takes more than 4hours. Like really??? Whats the other way to communicate? Am so annoyed right now
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
24 Apr 2026, 12:20Good day Louisa,
Thank you for bringing these concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our new WhatsApp platform and the delay in receiving your reimbur*****t claim form.
This is certainly not the level of efficiency we strive for, and we understand how critical timely communication is, especially regarding authorizations and medical support.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will reach out to you to assist urgently.
Kind regards,Affinity Health Management Team
Thank you for bringing these concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our new WhatsApp platform and the delay in receiving your reimbur*****t claim form.
This is certainly not the level of efficiency we strive for, and we understand how critical timely communication is, especially regarding authorizations and medical support.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will reach out to you to assist urgently.
Kind regards,Affinity Health Management Team
Affinity Health's reply24 Apr 2026, 12:20
Official
Good day Louisa,
Thank you for bringing these concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our new WhatsApp platform and the delay in receiving your reimbur*****t claim form.
This is certainly not the level of efficiency we strive for, and we understand how critical timely communication is, especially regarding authorizations and medical support.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will reach out to you to assist urgently.
Kind regards,Affinity Health Management Team
Thank you for bringing these concerns to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with our new WhatsApp platform and the delay in receiving your reimbur*****t claim form.
This is certainly not the level of efficiency we strive for, and we understand how critical timely communication is, especially regarding authorizations and medical support.
Your concerns will be forwarded to our dedicated Complaints Department, and a Complaints Officer will reach out to you to assist urgently.
Kind regards,Affinity Health Management Team
Affinity Health's replyOfficial
24 Apr 2026, 14:09Good day Louisa,
We can confirm that a Complaints Officer has been in contact with you to assist with your request. We appreciate your patience and cooperation throughout this process.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to assist with your request. We appreciate your patience and cooperation throughout this process.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
Affinity Health's reply24 Apr 2026, 14:09
Official
Good day Louisa,
We can confirm that a Complaints Officer has been in contact with you to assist with your request. We appreciate your patience and cooperation throughout this process.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to assist with your request. We appreciate your patience and cooperation throughout this process.
Should you require any further assistance, please do not hesitate to reach out to us. We remain available to support you.
Kind regards,
Affinity Health Management Team