YR
Yolandie R

1 reviews | Active since Aug 2018

27 Aug 2018, 14:57

The Importance of the Consultant. Affinity health , Awesome staff!

Exceptional service. My sons only have a hospital plan with Affinity Health and my ex husband is the main member of this policy. So when my Son Michael injured his neck during a rugby match I was not looking forward to the authorisation of the tests, but Denzil Govender made every step of the process so easy and effortless. Wow really didn't expect this kind of service for only a hospital plan. Excellent Excellent Excellent Excellent Excellent Excellent Excellent ! Really so impressed. We don't realise that the person on the other end of that phone can make life either very easy or very difficult and in a emergency the latter is very important. Denzil thank you for taking your job seriously someday this quality can mean life or death.

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Replies (1)
Affinity Health
Affinity Health's reply27 Aug 2018, 15:12
Official

Good day Andro

We appreciate you taking the time to report back on your recent positive experience with our Company.

Our Pre-Authorisation Agents are undergoing continuous training in an effort to provide our valuable members with prompt service and feedback.

Kind regards

Affinity Health Management Team