PP
Palesa P
1 reviews | Active since Aug 2025
28 Aug 2025, 11:03
The company as a whole has a lot of work to do in terms of their processes, they cover less than they should but I had a positive experience with their WhatsApp customer service support specifically Eunicia
The company as a whole has a lot of work to do in terms of their processes, they cover less than they should but I had a positive experience with their WhatsApp customer service support specifically Eunicia. She was helpful over the phone.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
28 Aug 2025, 11:15Dear Palesa,
Thank you for your feedback. We appreciate you sharing your concerns regarding our processes and will take this into consideration as we continue to improve our services.
We’re also delighted to hear that Eunicia was able to assist you effectively over WhatsApp. Your recognition will be shared with her and the team.
Kind regards,
Affinity Health Management Team.
Thank you for your feedback. We appreciate you sharing your concerns regarding our processes and will take this into consideration as we continue to improve our services.
We’re also delighted to hear that Eunicia was able to assist you effectively over WhatsApp. Your recognition will be shared with her and the team.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply28 Aug 2025, 11:15
Official
Dear Palesa,
Thank you for your feedback. We appreciate you sharing your concerns regarding our processes and will take this into consideration as we continue to improve our services.
We’re also delighted to hear that Eunicia was able to assist you effectively over WhatsApp. Your recognition will be shared with her and the team.
Kind regards,
Affinity Health Management Team.
Thank you for your feedback. We appreciate you sharing your concerns regarding our processes and will take this into consideration as we continue to improve our services.
We’re also delighted to hear that Eunicia was able to assist you effectively over WhatsApp. Your recognition will be shared with her and the team.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
01 Sept 2025, 16:46Dear Palesa,
We can confirm that a Complaints Officer was in contact with you and has discussed the process concerns you faced.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and has discussed the process concerns you faced.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply01 Sept 2025, 16:46
Official
Dear Palesa,
We can confirm that a Complaints Officer was in contact with you and has discussed the process concerns you faced.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and has discussed the process concerns you faced.
Kind regards,
Affinity Health Management Team.