JV
Jodi V
1 reviews | Active since Oct 2011
25 Mar 2025, 09:26
The call centre was a really long wait
The call centre was a really long wait. But when I got through to the WhatsApp number I was helped by Leigh-Anne Andrews who was incredibly helpful! Affinity used to be great when we first joined but after a year or so they have dropped the ball a bit and increased the premiums twice. Waiting for an authorisation to see a gp for almost an hour, on hold for over 10mins… it used to be super fast and easy
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Affinity Health's replyOfficial
25 Mar 2025, 09:47Good day Jodi,
Thank you for your honest feedback. We apologize for the long wait times and any inconvenience caused. We understand how frustrating delays can be and are continuously working to improve our processes for a faster and more efficient experience.
We’re glad to hear that Leigh-Anne was able to assist you promptly via WhatsApp, your kind words will be shared with her! Your feedback regarding premium increases and authorisation delays is valued, and we’ll ensure it’s communicated to the relevant teams.
Kind Regards,
Affinity Health Management Team
Thank you for your honest feedback. We apologize for the long wait times and any inconvenience caused. We understand how frustrating delays can be and are continuously working to improve our processes for a faster and more efficient experience.
We’re glad to hear that Leigh-Anne was able to assist you promptly via WhatsApp, your kind words will be shared with her! Your feedback regarding premium increases and authorisation delays is valued, and we’ll ensure it’s communicated to the relevant teams.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply25 Mar 2025, 09:47
Official
Good day Jodi,
Thank you for your honest feedback. We apologize for the long wait times and any inconvenience caused. We understand how frustrating delays can be and are continuously working to improve our processes for a faster and more efficient experience.
We’re glad to hear that Leigh-Anne was able to assist you promptly via WhatsApp, your kind words will be shared with her! Your feedback regarding premium increases and authorisation delays is valued, and we’ll ensure it’s communicated to the relevant teams.
Kind Regards,
Affinity Health Management Team
Thank you for your honest feedback. We apologize for the long wait times and any inconvenience caused. We understand how frustrating delays can be and are continuously working to improve our processes for a faster and more efficient experience.
We’re glad to hear that Leigh-Anne was able to assist you promptly via WhatsApp, your kind words will be shared with her! Your feedback regarding premium increases and authorisation delays is valued, and we’ll ensure it’s communicated to the relevant teams.
Kind Regards,
Affinity Health Management Team