The authorisation for the first GP visit went well , only to arrive there and the Doctor is not available

The authorisation for the first GP visit went well , only to arrive there and the Doctor is not available. I was advised to communicate with you to authorize a available Doctor since my son could not come the following day. I then spoke to Samu Ndlovu who explained the process only to find out that the GP's assistants did not want to assist me because it's a Affinity company. Samu Ndlovu called again to ask why coz they have a relationship with you. She talked to them and finally I was assisted. Thank you Samu Ndlovu for not giving up to my son and I.