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cynthia.dean cynthia.dean
1 reviews | Active since Apr 2017
20 Nov 2020, 10:30
Thank you for reviewing my declined authorization.
Affinity came to the party after I was devastated by an authorization decline. Hello Peter review of cicumstances I had an almost immediate and professional response from Affinity health and their review board. Thank you. After two weeks of baby steps with surgeon radiology scan and scopes. My diagnosis makes more sense and no hospitalisation or op needed. I am on meds instead and all is well. Congrats to all. Affinity teaches you patience which is not a bad thing. Thanks to Lebu and Sherian and the Affinity Team reading my Hellopeter. Regards and good health to all
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Replies (3)
Affinity Health's replyOfficial
20 Nov 2020, 10:53Good Day Cynthia
Thank you so much for taking the time to post this review. We are so pleased that a resolution was reached and to your satisfaction. We are always here to assist our members and we thank you for your acknowledgement.
We are so thrilled to hear that you are doing well. Please do not hesitate to contact us should you need assistance in the future.
Kind Regards
Affinity Health Management Team
Thank you so much for taking the time to post this review. We are so pleased that a resolution was reached and to your satisfaction. We are always here to assist our members and we thank you for your acknowledgement.
We are so thrilled to hear that you are doing well. Please do not hesitate to contact us should you need assistance in the future.
Kind Regards
Affinity Health Management Team
Affinity Health's reply20 Nov 2020, 10:53
Official
Good Day Cynthia
Thank you so much for taking the time to post this review. We are so pleased that a resolution was reached and to your satisfaction. We are always here to assist our members and we thank you for your acknowledgement.
We are so thrilled to hear that you are doing well. Please do not hesitate to contact us should you need assistance in the future.
Kind Regards
Affinity Health Management Team
Thank you so much for taking the time to post this review. We are so pleased that a resolution was reached and to your satisfaction. We are always here to assist our members and we thank you for your acknowledgement.
We are so thrilled to hear that you are doing well. Please do not hesitate to contact us should you need assistance in the future.
Kind Regards
Affinity Health Management Team
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cynthia.dean cynthia.dean's updateReviewer Update
12 Dec 2020, 06:07Well it continued. Affinity decided I needed a scan and a colonoscopy in a one day payment plan. Trying to prove I did not need a laparoscopic op for three hernias decided by a surgeon. I went ahead with great discomfor there was no further info other than my surgeon was right. But because of affinity wanting co payments for every procedure I am paying off these co payments for the next 6 months with no operation relief. The op would have taken 1.5 days instead of 3. They pay 20000 per day. So op could not be covered. If I stayed 3 days which the hospital will not allow I could have covered 60000 of the op. My co payment would be 37000. Sorry guys I cannot even pay your premium any more. Its 6 weeks of a waste of time and pain to my body and I still have to go to a state hospital. People this hospital plan is no plan at all.
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cynthia.dean cynthia.dean's update12 Dec 2020, 06:07
Reviewer Update
Well it continued. Affinity decided I needed a scan and a colonoscopy in a one day payment plan. Trying to prove I did not need a laparoscopic op for three hernias decided by a surgeon. I went ahead with great discomfor there was no further info other than my surgeon was right. But because of affinity wanting co payments for every procedure I am paying off these co payments for the next 6 months with no operation relief. The op would have taken 1.5 days instead of 3. They pay 20000 per day. So op could not be covered. If I stayed 3 days which the hospital will not allow I could have covered 60000 of the op. My co payment would be 37000. Sorry guys I cannot even pay your premium any more. Its 6 weeks of a waste of time and pain to my body and I still have to go to a state hospital. People this hospital plan is no plan at all.
Affinity Health's replyOfficial
12 Dec 2020, 10:45Good Day Cynthia
Thank you for bringing this to our attention.
We will look into your concerns and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
We will look into your concerns and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's reply12 Dec 2020, 10:45
Official
Good Day Cynthia
Thank you for bringing this to our attention.
We will look into your concerns and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention.
We will look into your concerns and a Complaints Officer will be in contact to provide you with feedback.
Kind Regards
Affinity Health Management Team