AP
Athi P
1 reviews | Active since Jan 2020
30 Jan 2020, 20:12
Terrible terrible terrible
The worst medical insurance. I called in to get a pre with on an emergency. The guy I was speaking to told me that it’s not an emergency. My whole face feels numb and I have terrible neck spasms. I feel like I will slip into stroke mode. I explain this and I am still told is not an emergency. I want NOTHING to do eithAffinity health!!!!!!
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Replies (2)
Affinity Health's replyOfficial
31 Jan 2020, 06:55Good Day Athi
Thank you for raising your concerns regarding your authorisation request.
We definitely understand your concern and we are escalating your issue so that someone can take a closer look at what’s going on right away.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns regarding your authorisation request.
We definitely understand your concern and we are escalating your issue so that someone can take a closer look at what’s going on right away.
Kind Regards
Affinity Health Management Team
Affinity Health's reply31 Jan 2020, 06:55
Official
Good Day Athi
Thank you for raising your concerns regarding your authorisation request.
We definitely understand your concern and we are escalating your issue so that someone can take a closer look at what’s going on right away.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns regarding your authorisation request.
We definitely understand your concern and we are escalating your issue so that someone can take a closer look at what’s going on right away.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
05 Feb 2020, 10:21Good Day Athi
We can confirm that a Complaints Officer was in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply05 Feb 2020, 10:21
Official
Good Day Athi
We can confirm that a Complaints Officer was in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team