1 reviews | Active since Nov 2016
Terrible service, or should i say no service. Just take your money
<p>Paid 2 months premiums, waited the one month waiting period. Son got sick and had to take him to doctor. The did not even pay for the medicine. Want to cancel. they just say sorry. You loose your R6500.. *** attitude. Taking to onbutsman.</p>
Good day Jacques,
Thank you for reporting your experience with us once again.
Please note that as per your telephonic communication with our Complaints Officer we have attempted to obtain the GP and medication accounts from you and have offered you a full reimbur*****t in this regard, which you refused.
Furthermore, as per your policy wording, you are not entitled to a refund of premiums irrespective of whether benefits have been utilised or not, however, we offer a 30 day cooling off period where a refund is offered and due to the fact that your cooling off period lapsed on the 1st we will refund your premiums as a courtesy and cancel your policy as per your request.
Lastly, please note that your premium contribution does not amount to R6500 and the refund will reflect that, furthermore, a turnaround time of 7 days is applicable for refunds. We trust that you will find the above in order.
Once again we would like to extend our apologies for the inconvenience caused to you.
Kind Regards,
The Affinity Health Management Team
Good day Jacques,
Thank you for reporting your experience with us once again.
Please note that as per your telephonic communication with our Complaints Officer we have attempted to obtain the GP and medication accounts from you and have offered you a full reimbur*****t in this regard, which you refused.
Furthermore, as per your policy wording, you are not entitled to a refund of premiums irrespective of whether benefits have been utilised or not, however, we offer a 30 day cooling off period where a refund is offered and due to the fact that your cooling off period lapsed on the 1st we will refund your premiums as a courtesy and cancel your policy as per your request.
Lastly, please note that your premium contribution does not amount to R6500 and the refund will reflect that, furthermore, a turnaround time of 7 days is applicable for refunds. We trust that you will find the above in order.
Once again we would like to extend our apologies for the inconvenience caused to you.
Kind Regards,
The Affinity Health Management Team
Good day. Thank you for approving the refund. I will look out for it in 7 days. then this can be handled as settled and the policy cancelled.
Regards
Good day. Thank you for approving the refund. I will look out for it in 7 days. then this can be handled as settled and the policy cancelled.
Regards
Good day Jacques,
Please note that the policy has already been cancelled and the refund is in process, therefore, we regard this matter as resolved pending the refund which will take place within the 7 day turnaround time.
Kind Regards,
The Affinity Health
Good day Jacques,
Please note that the policy has already been cancelled and the refund is in process, therefore, we regard this matter as resolved pending the refund which will take place within the 7 day turnaround time.
Kind Regards,
The Affinity Health
Good day
I will review the rating once refund reflects in my account.
Regards
Good day
I will review the rating once refund reflects in my account.
Regards
Good day
your Maeesage said 7 days turn around time. It is now day 7 and refund does not reflect. Can you please follow up and feed back.
Regards
Jacques Ungerer
Good day
your Maeesage said 7 days turn around time. It is now day 7 and refund does not reflect. Can you please follow up and feed back.
Regards
Jacques Ungerer
Good day Jacques,
As promised, payment will be released today, however, please note that due to the fact that you bank with a different institution there may be additional turnaround times imposed by your bank prior to the amount reflecting in your account.
As aforementioned, the refund request has been processed and will be actioned before close of business today.
Kind Regards,
The Affinity Health Management Team
Good day Jacques,
As promised, payment will be released today, however, please note that due to the fact that you bank with a different institution there may be additional turnaround times imposed by your bank prior to the amount reflecting in your account.
As aforementioned, the refund request has been processed and will be actioned before close of business today.
Kind Regards,
The Affinity Health Management Team
Good day
I see the refund, but the combined account was for myself, and also was there another for my daughter. I was told I had to take out seperate cover for her but it would be combined. Very confusing. that one needs to be cancelled and refunded as well. It all comes of the same bank account.
Regards
Good day
I see the refund, but the combined account was for myself, and also was there another for my daughter. I was told I had to take out seperate cover for her but it would be combined. Very confusing. that one needs to be cancelled and refunded as well. It all comes of the same bank account.
Regards
Good day Jacques,
Please note that no mention was made with regards to your daughter's policy, however, we have located it and cancelled it as per your request.
A refund if premiums will be processed, please bear in mind the 7 day turnaround time.
Kind Regards,
The Affinity Health Management Team
Good day Jacques,
Please note that no mention was made with regards to your daughter's policy, however, we have located it and cancelled it as per your request.
A refund if premiums will be processed, please bear in mind the 7 day turnaround time.
Kind Regards,
The Affinity Health Management Team
good day
thank you for the feedback. your responce is appreciated.
Regards
Jacques Ungerer
good day
thank you for the feedback. your responce is appreciated.
Regards
Jacques Ungerer