Terrible service and No one knows what is going on

<p>In january i had a motorbike accident which has full cover on affinity health apparently, in theatre there was a radiographer present to make sure the cast was put on properly, as well as after 8 weeks with a cast on i needed to go for physio which i called them and asked if it would be covered and they said it would. after 4 months of sending them the accounts over and over again, calling them to ask them why the accounts have not been paid and getting told it would get paid each time. Still no luck. Everytime i call i get told that eiether they cant find the accounts or that i have not sent them. i have tried everthing to get the accounts paid. The Account holders are now threatening to hand me over because AFFINITY HEALTH has not paid the accounts. When i changed banking details the AFFINITY HEALTH person i spoke to didnt change the branch code, when the debit order did not go through they suspend your cover instantly, How can they do this if they cant even pay their own accounts?</p>