DB
Deanna B
1 reviews | Active since Sept 2020
28 Sept 2020, 09:48
Terrible Service!
I am very unhappy with Affinity Health! Poor service and complete *******s!!! I have been enquiring about two doctors visits accounts (to a doctor who is on their network), which has not been paid! The accounts are for February 2020 and March 2020 and we are now in September and still no feedback. I keep emailing, calling (wasting my time and money to get hold of someone who could assist). After calling this morning AGAIN, the call gets dropped after I was asked to hold the line for almost 15 minutes. This is exactly why I cancelled my membership. Poor communication and terrible service!
Helpful (0)
Replies (7)0
Replies (7)
Affinity Health's replyOfficial
28 Sept 2020, 10:02Good Day Deanna
Thank you for voicing your frustrations to us, we are appalled to hear about your experience with our company.
Please be advised that a consultant will be in contact with you to advise and assist accordingly.
Kind Regards
Affinity Health Management Team
Thank you for voicing your frustrations to us, we are appalled to hear about your experience with our company.
Please be advised that a consultant will be in contact with you to advise and assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Sept 2020, 10:02
Official
Good Day Deanna
Thank you for voicing your frustrations to us, we are appalled to hear about your experience with our company.
Please be advised that a consultant will be in contact with you to advise and assist accordingly.
Kind Regards
Affinity Health Management Team
Thank you for voicing your frustrations to us, we are appalled to hear about your experience with our company.
Please be advised that a consultant will be in contact with you to advise and assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
28 Sept 2020, 13:48Good Day Deanna
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your concerns. We can further confirm that the accounts have been sent for reprocessing.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your concerns. We can further confirm that the accounts have been sent for reprocessing.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Sept 2020, 13:48
Official
Good Day Deanna
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your concerns. We can further confirm that the accounts have been sent for reprocessing.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and is assisting you with your concerns. We can further confirm that the accounts have been sent for reprocessing.
Kind Regards
Affinity Health Management Team
DB
Deanna B's updateReviewer Update
08 Oct 2020, 11:08I can confirm that the matter has still not been resolved. Tomorrow it will be two weeks since I was promised proof of payment. These accounts should have been paid during February and March, 7 months later and it has still not been paid. Terrible service! I have been wasting my time following up on this. Extremely frustrating!
DB
Deanna B's update08 Oct 2020, 11:08
Reviewer Update
I can confirm that the matter has still not been resolved. Tomorrow it will be two weeks since I was promised proof of payment. These accounts should have been paid during February and March, 7 months later and it has still not been paid. Terrible service! I have been wasting my time following up on this. Extremely frustrating!
Affinity Health's replyOfficial
08 Oct 2020, 11:38Good Day Deanna, we can confirm that a Complaint's Officer has been in contact with you and advised you accordingly that the claims have been sent for urgent payment processing.
We can further confirm that the remittance for the claims in question were sent to you via email, which confirms that the claims will be paid tomorrow, the 9th of October 2020.
Kind Regards
Affinity Health Management Team
We can further confirm that the remittance for the claims in question were sent to you via email, which confirms that the claims will be paid tomorrow, the 9th of October 2020.
Kind Regards
Affinity Health Management Team
Affinity Health's reply08 Oct 2020, 11:38
Official
Good Day Deanna, we can confirm that a Complaint's Officer has been in contact with you and advised you accordingly that the claims have been sent for urgent payment processing.
We can further confirm that the remittance for the claims in question were sent to you via email, which confirms that the claims will be paid tomorrow, the 9th of October 2020.
Kind Regards
Affinity Health Management Team
We can further confirm that the remittance for the claims in question were sent to you via email, which confirms that the claims will be paid tomorrow, the 9th of October 2020.
Kind Regards
Affinity Health Management Team
DB
Deanna B's updateReviewer Update
08 Oct 2020, 11:45No apology for the inconvenience and bad service. I will wait to see if it will actually be paid by tomorrow as promised (again). Awaiting the proof of payment.
DB
Deanna B's update08 Oct 2020, 11:45
Reviewer Update
No apology for the inconvenience and bad service. I will wait to see if it will actually be paid by tomorrow as promised (again). Awaiting the proof of payment.
Affinity Health's replyOfficial
08 Oct 2020, 11:58Deanna, please be advised that the remittances will be forwarded through to you once the claims in question have been paid.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Affinity Health's reply08 Oct 2020, 11:58
Official
Deanna, please be advised that the remittances will be forwarded through to you once the claims in question have been paid.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
09 Oct 2020, 09:40Good Day Deanna
We can confirm that email communication was forwarded through to you with the attached remittance, as previously advised.
Kind Regards
Affinity Health Management Team
We can confirm that email communication was forwarded through to you with the attached remittance, as previously advised.
Kind Regards
Affinity Health Management Team
Affinity Health's reply09 Oct 2020, 09:40
Official
Good Day Deanna
We can confirm that email communication was forwarded through to you with the attached remittance, as previously advised.
Kind Regards
Affinity Health Management Team
We can confirm that email communication was forwarded through to you with the attached remittance, as previously advised.
Kind Regards
Affinity Health Management Team