LE
Lizette E

1 reviews | Active since Oct 2022

06 Oct 2022, 10:45

TERRIBLE SERVICE

Bad bad service. Already tried to cancell this policy. Delivered my membership card at wrong adress and the second time left it at a neigbours house and sent a sms to say i signed for it. Really bad

0
Replies (3)
Affinity Health
Affinity Health's reply06 Oct 2022, 10:50
Official
Good Day Lizette

We appreciate you taking the time to voice your frustrations to us.

Kindly note that the above concerns will be investigated and feedback will be communicated in due course.

Best Regards,
Affinity Health Management Team
Affinity Health
Affinity Health's reply10 Oct 2022, 11:24
Official
Good Day Lizette

We can confirm that a Complaints Officer attempted to contact you but to no avail.

Kindly advise of a convenient time to be in contact with you to further assist.

Best regards,
Affinity Health Management Team
Affinity Health
Affinity Health's reply13 Oct 2022, 15:08
Official
Good Day Lizette

We can confirm that the Complaints Department has attempted to contact you on numerous occasions but to no avail.

Please be advised that email communication was forwarded through.

Should you require any further assistance, please do not hesitate to let us know.

Kind Regards
Affinity Health Management Team