1 reviews | Active since Jun 2015
Terrible service
<p>I am very disappointed in your service, I actually want to cancel. I went to a GP and she tells me that you guys short pay them so she will give me one cough mixture and the rest she will prescribe, next thing I get to dischem I get told I have to pay because I have exhausted my funds. What if I didn't have money on me? Then I am chatting to Anche who tells me that according to your system the GP prescribed the medicine????? Eeeerrrrr I paid for those at DISCHEM the GP only gave me one cough mixture....then Anche tells me that some of those medicines I bought MYSELF are not covered so therefore even if I claim back, you guys won't pay me back. So please tell me how will I know which medicine you guys pay for? And IF the GP decides to tell me, if I don't have the money what must happen? The service has been bad, from getting my card to this....</p>
Good day Lebogang,
Thank you for reporting your experience with us.
Please note that we have referred your query to our Complaints Officer for investigation and contact will be established with you in due course.
Kind Regards,
Affinity Health Management Team
Good day Lebogang,
Thank you for reporting your experience with us.
Please note that we have referred your query to our Complaints Officer for investigation and contact will be established with you in due course.
Kind Regards,
Affinity Health Management Team
