Terrible Service

And… yet again. I need to share this horrible experience.

Affinity incorrectly debited my acc, due to public holidays. This week alone I was harassed by the call centre asking for payment. Money which has left my account and not received by Affinity and yet not returned to me??? I spoke to someone and asked them to please make a note on my account as I have been contacted already. Only,To be exact, 5more agents called me after, the same day. After saying I will sort if the money isn’t found. Affinity has thee WORST CUSTOMER SERVICE AND SERIOUS LACK OF COMMUNICATION WITHIN THE COMPANY. They have caused me such a inconvenience having to track the money which they incorrectly debited on the wrong day. I’ve had to also pay charges for that on my bank account because of a “bounced” debit order. Worst service. I’ve struggled for so long with other issues with this company. If not one thing then another. And now… that I’ve sorted all the issues. Not even an email to say it’s been received or the issue has been resolved. Do not sign up with them. You sell a good story but lack the action behind the scenes.