Terrible experience

I was felling a bit under the weather yesterday, so i went to a doctor andni was told that I have to obtain pre-authorzation from Affinity. It took four phone calls and just over an hour to get said pre-authorization, which concerned me a lot as i told the various individuals that I phoned and eventually called me back to rate their service.

I think the company has potential and often renders good service according to reviews that I've seen, but I have yet to experience good service being spoken about. (Please review the calls to see what I went through)