JD
Jessica D
1 reviews | Active since May 2015
26 Feb 2016, 09:49
TERRIBLE CUSTOMER SERVICE - AFFINITY
I changed my banking details with this company 3 months ago, they started debiting my new bank with my medical aid but failed to change my rescue plan (they are joint so why wouldn't you change both) - I incurred R345 worth of penalty fees because of this - I informed them of this and an agent contact me on 24/02 stating they would refund me R345 due to the penalties but on 25/02 I receive an email stating that my refund has been declined. Their attitude on the phone isn't any better - TERRIBLE customer service and so sorry I switched over to them from my previous medical aid.
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Affinity Health's replyOfficial
26 Feb 2016, 10:01Hello Jess7,
Thank you for bringing this matter to our attention. We can confirm that we are in the process of investigating the series of events and will be in contact with you to provide feedback.
Kindly note that Affinity Health is a medical insurance and not a medical aid.
We will revert back to you as soon as possible.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that we are in the process of investigating the series of events and will be in contact with you to provide feedback.
Kindly note that Affinity Health is a medical insurance and not a medical aid.
We will revert back to you as soon as possible.
Kind regards,
Affinity Health Management Team
Affinity Health's reply26 Feb 2016, 10:01
Official
Hello Jess7,
Thank you for bringing this matter to our attention. We can confirm that we are in the process of investigating the series of events and will be in contact with you to provide feedback.
Kindly note that Affinity Health is a medical insurance and not a medical aid.
We will revert back to you as soon as possible.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that we are in the process of investigating the series of events and will be in contact with you to provide feedback.
Kindly note that Affinity Health is a medical insurance and not a medical aid.
We will revert back to you as soon as possible.
Kind regards,
Affinity Health Management Team