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sharnel L
1 reviews | Active since Mar 2016
08 Mar 2016, 11:34
Terrible customer service
I cancelled my policy number *** at the beginning of February but the debit order still went off <br> on the 20 February. I called the call centre and spoke to Nikki requested that I email my statement which was done because they need to refund my bank charges. She did not get back to me after 2 emails I sent her. I called today then she told the consultant to say that she is busy on another call. my email was sent to [Email Removed] and I have a delivery report. If I do not get my bank charges paid into my account I will take this matter further
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Affinity Health's replyOfficial
08 Mar 2016, 13:21Hello sharnel,
Thank you for bringing this matter to our attention. We can confirm that we have received a copy of your bank statement and your refund has been requested and is being processed.
According to our telephone management system, please be advised that at the time of your call, Nikki was indeed in the process of assisting another member telephonically.
Please accept our apologies for any inconvenience created. We can assure you that this matter is being attended to.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that we have received a copy of your bank statement and your refund has been requested and is being processed.
According to our telephone management system, please be advised that at the time of your call, Nikki was indeed in the process of assisting another member telephonically.
Please accept our apologies for any inconvenience created. We can assure you that this matter is being attended to.
Kind regards,
Affinity Health Management Team
Affinity Health's reply08 Mar 2016, 13:21
Official
Hello sharnel,
Thank you for bringing this matter to our attention. We can confirm that we have received a copy of your bank statement and your refund has been requested and is being processed.
According to our telephone management system, please be advised that at the time of your call, Nikki was indeed in the process of assisting another member telephonically.
Please accept our apologies for any inconvenience created. We can assure you that this matter is being attended to.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that we have received a copy of your bank statement and your refund has been requested and is being processed.
According to our telephone management system, please be advised that at the time of your call, Nikki was indeed in the process of assisting another member telephonically.
Please accept our apologies for any inconvenience created. We can assure you that this matter is being attended to.
Kind regards,
Affinity Health Management Team