HV
Hannes V
1 reviews | Active since Jun 2021
07 Apr 2025, 13:04
Telehealth department pathetic
Hello I am happy with Affinity health in general, but when I get transferred to the Telehealth department I wait for like 20 to 30 minutes to get assistance which is pathetic and they make Affinity health look bad. Can this matter be addressed please. Also when trying to get OTC meds from them they always have 500 questions, This needs to be addressed. Thank you
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Replies (2)
Affinity Health's replyOfficial
07 Apr 2025, 13:12Dear Hannes,
We are so sorry to learn about your recent experience when being assisted by our Teleheath Department.
The matter will go under thorough investigation and feedback will be communicated once concluded.
Kind regards,
Affinity Health Management Team
We are so sorry to learn about your recent experience when being assisted by our Teleheath Department.
The matter will go under thorough investigation and feedback will be communicated once concluded.
Kind regards,
Affinity Health Management Team
Affinity Health's reply07 Apr 2025, 13:12
Official
Dear Hannes,
We are so sorry to learn about your recent experience when being assisted by our Teleheath Department.
The matter will go under thorough investigation and feedback will be communicated once concluded.
Kind regards,
Affinity Health Management Team
We are so sorry to learn about your recent experience when being assisted by our Teleheath Department.
The matter will go under thorough investigation and feedback will be communicated once concluded.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
14 Apr 2025, 08:38Dear Hannes,
We can confirm that a Complaints Officer has provided email feedback to you in relation to your complaint as per the information received.
Kindly do reach out to the Complaints Department directly should you require any additional assiistance or feedback.
Thanking you,
Affinity Health Management Team
We can confirm that a Complaints Officer has provided email feedback to you in relation to your complaint as per the information received.
Kindly do reach out to the Complaints Department directly should you require any additional assiistance or feedback.
Thanking you,
Affinity Health Management Team
Affinity Health's reply14 Apr 2025, 08:38
Official
Dear Hannes,
We can confirm that a Complaints Officer has provided email feedback to you in relation to your complaint as per the information received.
Kindly do reach out to the Complaints Department directly should you require any additional assiistance or feedback.
Thanking you,
Affinity Health Management Team
We can confirm that a Complaints Officer has provided email feedback to you in relation to your complaint as per the information received.
Kindly do reach out to the Complaints Department directly should you require any additional assiistance or feedback.
Thanking you,
Affinity Health Management Team