TN
TREVOR N

1 reviews | Active since Jan 2011

28 Apr 2015, 12:06

STILL WAITING FOR MEDICAL AID

DANIEL CALLED ME ON THE 23/3/2015 AND DISCUSSED MEDICAL AID. I CONFIRMED EVERYTHING AND HE EVEN CALLED MY WIFE FOR DETAILS. EVERYTHING WAS IN ORDER AND THE DEBIT ORDER WAS SUPPOSED TO GO OFF ON THE 1/4/2015. ON THE 10/4/2015 DANIEL CONTACTED ME TO SAY THAT THERE IS STILL FURTHER QUESTIONS TO ASK MY WIFE AND THE MEDICAL AID IS NOT SORTED. I ASKED FOR HIS SENIOR PPL TO CONTACT ME. STILL WAITING. ON THE 14/4/2015 DANIEL SENT ME AN EMAIL ASKING IF I WAS STILL INTERESTED. WHAT AUDACITY? EMAILED BACK STATING THAT I REQUESTED SENIOR MANAGEMENT TO CONTACT ME. 28/4/2015......GUESS WHAT? STILL WAITING. UTTERLY DISGUSTED AND TOTALLY ****ED OFF WITH SERVICE

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Replies (1)
Affinity Health
Affinity Health's reply28 Apr 2015, 13:45
Official
Hello TJN1,

Thank you for reporting your experience on Hello Peter.

Please expect a call from the customer care department in order for us to investigate the matter at hand and provide you with feedback.

Kind Regards,
The Affinity Health Management Team