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CJ
Carmen J

1 reviews | Active since Sept 2018

27 Sept 2018, 10:25

Still taking money after writen cancelation

Work required me to have medical aid. I decided to go with Affinity Health because the service was good and the price was right. Unfortunately the company I work for did not accept them as a medical aid and I requested a cancelation of my policy via email. They confirmed they received the mail. But is still deducting from my account. After several emails I have yet to receive my payment back.

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Replies (5)
Affinity Health
Affinity Health's reply27 Sept 2018, 10:31
Official

Good day Carmen

Thank you for sharing your concerns with us.

Please note that your concerns will be investigated by a Complaints Officer and will be in contact with you to provide you with feedback accordingly.

Kind Regards

Affinity Health Management Team

Affinity Health
Affinity Health's reply27 Sept 2018, 10:31
Official

Good day Carmen

Thank you for sharing your concerns with us.

Please note that your concerns will be investigated by a Complaints Officer and will be in contact with you to provide you with feedback accordingly.

Kind Regards

Affinity Health Management Team

Affinity Health
Affinity Health's reply27 Sept 2018, 11:36
Official

Good Day Carmen

We can confirm that a Complaint's Officer has sent through email communication to you regarding your concerns.

We do apologise for the inconvenience caused to you.

Kind Regards

The Affinity Health Management Team

CJ
Carmen J's update25 Oct 2018, 13:29
Reviewer Update
Ashaan Jerkins assisted me resolving the problem. Thank you
Affinity Health
Affinity Health's reply25 Oct 2018, 14:18
Official

Thank you for confirming that your refund has been paid.

Kind regards

Affinity Health Management Team