gjvr
grhand jansen van rensburg
1 reviews | Active since Nov 2015
17 Nov 2015, 10:19
Still no payment
Bad service over 2 months overdue payment went they sent the hospital <br> Guarantee payment in the first week of august I mean this is the 2 kind time firs time it was for a gp visit<br> In June am still waiting for the payment the second time they send the hospital guarantee payment<br> And 2 months down the lane the hospital want to drag me to court I mean with all the promises now I must<br> Pay the monthly premium and my gp visits and then I must pay the hospital as well<br>
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Affinity Health's replyOfficial
17 Nov 2015, 11:24Hello grhand,
Thank you for bringing this matter to our attention. It is not our intention to cause our valued members any distress or inconvenience.
We can confirm that a guarantee of payment was issued to the hospital at the time of the incident, however we have never received an account from the hospital in order for us to effect payment to them.
Our Escalations Manager will be in contact with you to provide further feedback as well as a resolution.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. It is not our intention to cause our valued members any distress or inconvenience.
We can confirm that a guarantee of payment was issued to the hospital at the time of the incident, however we have never received an account from the hospital in order for us to effect payment to them.
Our Escalations Manager will be in contact with you to provide further feedback as well as a resolution.
Kind regards,
Affinity Health Management Team
Affinity Health's reply17 Nov 2015, 11:24
Official
Hello grhand,
Thank you for bringing this matter to our attention. It is not our intention to cause our valued members any distress or inconvenience.
We can confirm that a guarantee of payment was issued to the hospital at the time of the incident, however we have never received an account from the hospital in order for us to effect payment to them.
Our Escalations Manager will be in contact with you to provide further feedback as well as a resolution.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. It is not our intention to cause our valued members any distress or inconvenience.
We can confirm that a guarantee of payment was issued to the hospital at the time of the incident, however we have never received an account from the hospital in order for us to effect payment to them.
Our Escalations Manager will be in contact with you to provide further feedback as well as a resolution.
Kind regards,
Affinity Health Management Team