AO
Alichia O

1 reviews | Active since Jul 2018

02 Jul 2018, 16:33

*****ing you Money, don't get AFFINTY HEALTH

Misleading information was given by the time I took out this policy..... After 7 months of paying it, my child got sick, and needed her tonsils to be removed - all of a sudden it was not covered. How convenient. Affinity takes money and when there is a claim, then they have ALL the answers NOT to authorize hospitalization. Shame on AFFINTY, you are actually *****ing money.

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Replies (1)
Affinity Health
Affinity Health's reply02 Jul 2018, 17:04
Official

Good day Melissa

Thank you for raising your concerns with us.

Please be advised that a consultant has been in contact with you regarding your concerns. As explained, the tonsillectomy will be covered under the Affinity Junior plan after the twelve month waiting period has been completed.

Please note that Affinity Health is a medical insurance that is regulated by the Financial Services Conduct Authority and ensure that our customers are treated fairly. Our business principles are based on honesty and integrity and we thereby confirm that "*****ing money" does not form part of our business prospectus.

Kind regards

Affinity Health Management Team