CM
Cathrine M
1 reviews | Active since Jul 2025
02 Jul 2025, 15:58
Stay away from affinity health insurance
Worst experience ever. I would never recommend anyone to join this health insurance. You or your loved one will literally die while waiting for authorisation. And it will never happen. Cancellation also a nightmare
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Replies (2)
Affinity Health's replyOfficial
02 Jul 2025, 16:09Good afternoon Cathrine,
We appreciate the time taken to share your recent experience with us.
A Complaints Officer is currently investigating the matter, and feedback will be communicated to you once concluded.
Kindest regards,
Affinity Health Management Team
We appreciate the time taken to share your recent experience with us.
A Complaints Officer is currently investigating the matter, and feedback will be communicated to you once concluded.
Kindest regards,
Affinity Health Management Team
Affinity Health's reply02 Jul 2025, 16:09
Official
Good afternoon Cathrine,
We appreciate the time taken to share your recent experience with us.
A Complaints Officer is currently investigating the matter, and feedback will be communicated to you once concluded.
Kindest regards,
Affinity Health Management Team
We appreciate the time taken to share your recent experience with us.
A Complaints Officer is currently investigating the matter, and feedback will be communicated to you once concluded.
Kindest regards,
Affinity Health Management Team
Affinity Health's replyOfficial
16 Jul 2025, 09:58Dear Cathrine,
We can confirm that our Complaints Team has been in contact with the policyholder to discuss the concerns raised and to provide feedback following the investigation conducted.
Further correspondence has also been sent via email, and we are currently awaiting the required claim documents in order to proceed with further assistance.
Kind regards,
Affinity Health Management Team
We can confirm that our Complaints Team has been in contact with the policyholder to discuss the concerns raised and to provide feedback following the investigation conducted.
Further correspondence has also been sent via email, and we are currently awaiting the required claim documents in order to proceed with further assistance.
Kind regards,
Affinity Health Management Team
Affinity Health's reply16 Jul 2025, 09:58
Official
Dear Cathrine,
We can confirm that our Complaints Team has been in contact with the policyholder to discuss the concerns raised and to provide feedback following the investigation conducted.
Further correspondence has also been sent via email, and we are currently awaiting the required claim documents in order to proceed with further assistance.
Kind regards,
Affinity Health Management Team
We can confirm that our Complaints Team has been in contact with the policyholder to discuss the concerns raised and to provide feedback following the investigation conducted.
Further correspondence has also been sent via email, and we are currently awaiting the required claim documents in order to proceed with further assistance.
Kind regards,
Affinity Health Management Team